The Home Depot — Local services in Savannah

Home Depot corporate and their customer care are worthless. Corporate has no interest in helping their customer. Just try to contact them and ask them about The Retail Equation on how they share you shopping habits. Here is how to reverse the discrimination that The Retail Equation does. Just make a purchase at the store and open it , return it, when they ask you is there anything wrong with it, just tell them The Retail Equation!. If they start getting excessive return all in the name of The Retail Equation this will be similar to putting The Retail Equation on a black list with retailers that use them. It will cost retailers money because of the uptick in returns and they are still having to pay The Retail Equation. This is very similar to how they are treating good customers and sharing your buying, return habits and you never gave them appoval. When companies run a credit inquiry they have to have your appoval to do it. The Retail Equation is not held to have your appoval to collectand share this information. They collect this information and share it to companies and affiliates with out you consent, they will ask for your driver licenses to make a return and that how they identify / track you. Any thing they personal want to flag as negative information on your shopping/ return habit is collect and shared. Turn this around and start buying, open it, then return it. Tell them the reason your returning is because They use The Retail Equation. Keep in mind the best way to stop the tacking of any of your shopping and return habit is to pay by cash, keep your receipt and never give them your email or name. Companies make money off the information they gather on you and will also use it against you if they want to. The Companies that use THE RETAIL EQUATION will hide behind them and you will get the big runaround trying to fairly respond to a to any negative information. DON'T EXPECT TO SEE A RESPONCE FROM HOME DEPOT ON THIS ISSUE, AS COMPANIES THAT USE THE RETAIL EQUATION DO NOT WANT TO TALK TO YOU ABOUT THEM. THIS TELLS YOU THEY KNOW SOMETHING IS NOT PROPER WITH...

I went in this store and had a broken key. The "Key" man employee was superb. He went above and beyond. There was an altercation with 2 other male customers because they felt like he was taking ro long with me. However I was first and no one else was in line to have a key made the man approached the employee and said they had been waiting 30 minutesfor someone to help (lies) the employee had only been with me maybe 5/10 minutes . My situation ended up being lengthy but the two there men we rude and this Home Depot employee was doing the right thing by providing me customer service. They insisted he stop helping me and help them. He was doing his job and as the situation heighten and the agitated men blurted out their profanity this employee whom by the way was using a crutch because he had been hit by a car. Was holding together his composure. He managed to get a supervisor involved whom handled the other men and got their 6 keys made and sent them their way. I asked her if I could explain our side of the story, I simply didn't want the employee to get in any trouble. I wanted to make sure he was going to be ok. She listened and never cracked a smile to me or said that this employee would or would not be ok with his job. The employee finished up with my broken key. He was clearly shaken up. He handed me 2 keys. I held his hand and told him how thankful I was, I gave him a hug and told him how much I appreciated him for providing such wonderful customer service. Which in this day and age is few and far between. I never got his name but I hope he is ok and has blessing through his recovery. I hope he is ok and Home Depot reviewed the footage and did right by him. Those other men should have been escorted off the premises for their horrible behavior. The replacement keys he made for me I want him to know "Hey Buddy they both worked" once again I am...

Had a kitchen design appointment with Laura on a Saturday, we get there and we are told we don't have the right measurements for our kitchen remodel and that we can't do butcher block countertops through them (eventhough they sell butcherblock). So we have to go through someone else to get the countertops installed. So she sets up an appointment with us the following Tuesday so we can give her the correct measurements and talk about the cabinets. We show up and she isn't there, her coworkers think she left for the day already and they're called her on the intercom. We wait 10 minutes after our appointment start time and she still hasn't showed up. Her coworker went to look for her in the back and she finally walks out with a fresh coffee cup in her hand.

We sit down with her at her desk and give her all the measurements that were requested and then, after sitting there another 7 minutes talking to her telling her we want to use the prefab cabinets they have on their shelves but then she says that their store doesn't have anyone to install any cabinets we get (prefab or custom). We asked if she had any recommendations for sub contractors and she said the subcontractors that they work with don't do a good job. At that point we just had the vibe that she didn't want to be talking to us and we were quite the burden to her. Obviously there was no point in continuing the consult so we ended up leaving feeling like our time was wasted and fairly angry.

It seemed as if she was against the contractors home depot uses. Why didn't she tell us that at our first appointment? Just bummed the customer service...