American Deli — Restaurant in Savannah

I placed an online pickup order on the 25th on American Delis website, and for some reason the order was sent to this location which is 3 hours away from where i live. I called the store as soon as I realized the mistake which was literally 10 minutes after I placed the order and asked them to cancel since it was the wrong location, they told me they could not since their online orders go through doordash, and that I would have to call Door dash, which I did, and Door dash told me they are just a support service and the store has to refund me. I called the store back and spoke to a manager, who said they were going to reach out to doordash and call me back. I waited over 2 hours and heard nothing before I called back and all the gentleman said was he couldnt do anything and that he could make me food whenever I was in town. I do not go and have never been to Savannah. If it was $10-15 it wouldnt be an issue, but this order was for OVER $70!! I called doordash back and they said that the store marked the order as complete after I told them this order was sent to the wrong location and to please cancel it! I have been trying for almost a week to get my money back for a service I NEVER received. This is absolutely unacceptable, and I would like the OWNER to contact me to have this...

I haven't been to an American Deli in at least 4 years and I was craving wings so I decided to go to the one on Victory Dr. It was clean in there and the associate who was raking my order was nice. I didn't like that he had his mask just pulled to his chin but I digress. I asked him how big the wings were and he estimated with his fingers indicating they were a decent size. I placed my order for a 6 piece, all flats hot lemon pepper wing combo with fries and a drink. Once it was ready the first thing I noticed was how small my wings were! They were about the same length as my pinkie, dry looking and quite pitiful. When I asked the associate about the size he made an excuse and said they come like that sometimes. I asked to speak to management to see if I could get a few more wings and he begrudgingly said he would give me '2' more! I understand we're in the middle of a pandemic and production is down but what about 'quality'? And why are we overloading the plate with sub-par fries to try to hide the fact that the wings are pitiful. I have never been this disappointed after eating my wings as I am today. American Deli please do better. This was not...

American Deli has done it again !! Every time the food is amazing. This is my #1 spot in the neighborhood to get my wings. I HIGHLY recommend bone in HOT wings, with the ham and turkey sub ! The wings are tasty, crispy, and the hot is my favorite. The sub is so close to a home style made sub that I feel like family when I eat it. I also really love their Philly cheesesteak. It took me a long time to find a spot in Savannah that served a Philly that’s closest to the real deal Philly. But they have it in my opinion. Thank you American Deli for all the great food you’ve made me. You have a customer for life !

P.S. To all the reviews about the wings being small. Yes, the wings are small, but honestly that’s one of the reasons I love them. They are crispy and easy to take a whole wing in my mouth !! No shame in my game. You can pay $15 for 10 small DELICIOUS flavored wings or go to Buffalo Wild Wings and pay a ton for just 5 wings.

You like what you like. Everyone will have their own opinion. But I recommend...