Computer Alley — Local services in Scio Township

Average at best. Similar price and timing for repairs as big box stores and their competition. Nothing extraordinary here, but they do have an opportunity to improve 1.) Treat customers with compassion...we aren't 'techies' like you and don't even know if we are describing things correctly or asking the right questions, which is where we need the most guidance from you; 2.) Provide customers with repair status directly on your website via invoice number; 3.) Get away from saying 'we don't know how long it will take'...figure it out as most repairs fall under two catagories...common or unique; 4.) Don't ever let a one week estimate become three or four weeks...ever; 5.) Call the customer with updates frequently...don't make them call you repeatadly; 6.) Offer tips and ideas for smooth re-starts after service; 7.) Start-up the customer's PC when they pick it up to ensure they understand what was repaired and what else remains to be done (re-install software, security, etc); 8.) E-Mail a post-repair survey to obtain direct customer feedback; 9.) Attend some enterprenureal workshops to understand what else the competition does better...like all of the above). Good Luck. I 'might'...

I have to compliment Computer Alley in many ways. The staff KNOWS computers. I have been impressed several times with how much each staff person is informed about computers. Alex has helped me so many times, whether it is getting my computer running again or working with me remotely to get my printer working. Nowadays, a computer is no longer a luxury--it is almost an appendage: I need it in order to work, in order to communicate, teach classes, take classes, manage my business. When my relatively new computer suddenly went white and spelled out in teeny font: "Hard drive Not detected", I was extremely worried. All my writing is on my computer. Robin and Andrew stepped right in. They called me throughout the day to let me know the status of the repair. Computer Alley always contacts me before they make any repair--both so that I understand why the repair is necessary, what options I have, and to discuss cost. Every time. They repaired my computer quickly. I am also always informed about the amount of time will be...

The staff at Computer Alley just completed for me the most difficult computer upgrade in the history of this part of the galaxy.

While doing a routine upgrade we uncovered what was clearly a manufacturing flaw on a single pin of the gigantic CPU socket. It had made contact initially, but when we removed and then re-seated the CPU it died, and killed the CPU. Rob found the problem using a microscope, and showed it to me.

I now have my machine back again -- with a brand-new motherboard and a brand-new CPU from AMD -- and this is a very expensive CPU -- but only because Computer Alley went to bat for me with the manufacturer, and got me a new CPU just barely within the warranty. It was not an easy negotiation.

I expect this was the most difficult upgrade and repair situation that anyone has ever seen or heard of, and Computer Alley never gave up, did the very difficult investigations and negotiations, and finally gave me my big machine back with a fabulous upgrade -- better than I expected.

If they can do this, they can...