I recently had the pleasure of visiting Premier Car Audio, and I can confidently say that it was an exceptional experience from start to finish. The moment I walked in, I was warmly greeted by Lisa, whose professionalism and friendliness set the tone for the rest of my visit.
Both, Lisa and Matt truly exemplify what outstanding customer service should be. They were incredibly patient, taking the time to listen to all of my needs and concerns. Whether you're a car audio novice or a seasoned enthusiast, they ensure you feel comfortable and well-informed every step of the way. Their depth of knowledge and willingness to share it is genuinely impressive.
What sets Lisa and Matt apart is their commitment to going above and beyond for their clients. They meticulously explained the various options available, ensuring I made a well-informed decision that best suited my needs and budget. Their recommendations were spot-on, and I never once felt pressured to make a purchase.
Throughout the installation process, Matt's expertise shone through. He worked diligently, ensuring everything was done to perfection. Lisa was always on hand to provide updates and check in, making sure I was completely satisfied with the progress. The level of care and attention to detail they provided is rare and truly commendable.
In a world where customer service often feels like an afterthought, Lisa and Matt at Premier Car Audio stand out as paragons of excellence. Their dedication to their clients and their craft is unparalleled, making the entire experience not only stress-free but genuinely enjoyable. If you're looking for top-tier car audio service with a personal touch, look no further than Premier Car Audio. Lisa and Matt are truly in a league of their own when it comes to taking care of...
Read moreFantastic professionalism and knowledge. After a bad experience with a shop local to me in Lansing, I extended my search beyond Lansing and chose Premier Car Audio after seeing all of the positive reviews and images showing off past work. Matt and his team were able to fix the issues caused by the previous shop along with performing additional upgrades I wanted pretty much exactly as I wanted them. They also did a great job building a custom box for my sub that fits perfectly into the rear quarter panel of my 5th gen Honda CR-V, so I get the bass that I'm looking for while hardly sacrificing any storage space (see picture).
Matt also took plenty of time to discuss upgrade options over the phone and via email in the weeks leading up to my appointment. This is THE place you want to go to for a stereo upgrade. Do it and...
Read moreI stopped by for a quote on remote starter on my 2010 RAV4. Less than 2 hours later no longer have to go out in the cold to start my vehicle (I was very lucky another appointment was a no-show). Very pleased with my experience. Highly recommend.
Edit #1 Aug 2019 - The Remote in the RAV is still going strong. Also I took my 2006 Mustang GT to have the speaker replaced as they didn't sound right. Matt was able to tune my system as well as find where Best Buy had miswired my Kenwood receiver and now the stock speakers sound great again. Additional now my backup camera works with my Kenwood receiver.
Edit #2 Oct 2019 - Had Matt install a 2way remote starter in my 2006 Mustang GT and could not be happier with the results.
Bottom line - When you need a true professional for your vehicle electronics this is the...
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