The UPS Store — Local services in Scotch Plains

I’ve been putting off writing a review on this place, but this deserves a worse rating than a 1. It comes down to one thing, and it’s the old man that works here. It’s a shame to see someone so bitter and utterly rude. Not only to his employees, but also the customers. Over the 5 years living in Scotch Plains, I have only heard and seen a negative attitude form this man. The fact that he puts his employees down is terrible to see. If you’re shipping a return that they can scan off your phone then the service suffices, but God forbid you have a question. If this is his store, he doesn’t deserve a dollar from anyone, and he definitely shouldn’t be training anyone. Toxic work environment, and I genuinely feel bad for the young staff working there. Best of...

On Saturday 2/21 I had went to the UPS store to get paperwork notarized. I had made an appointment a week in advance for Saturday at 11 am. I promptly show up for my appointment to find out that there was no notary at the store that day as well as an employee told me that you do not keep up with the website and appointments? I am not sure how this makes sense especially if I was able to make an appointment, it was confirmed, AND I even received a reminder message Saturday morning. Luckily I was able to go next door to H&R Block and get the paperwork notarized. I hope this gets figured out and does not continue to happen to other people because it is unacceptable to just "not keep up with...

Deserves 0 stars. Went there twice and both times were an awful experience. Horrible/rude customer service. 1st visit they had one box remaining in the size I requested but it was damaged (tears, rips, and gouges) and wanted me to pay full price. I refused and went to the ups store in Westfield where they were extremely helpful. Second visit, I entered the store and walked up to the front desk and was the only one waiting. Another customer comes in and the workers finally come out. The other customer as if I am waiting or being helped and the worker responds he's waiting and proceeds to help the other customer... unbelievable. Awful place, go to the ups stores in Cranford...