Verizon — Local services in Scottsbluff

Auto pay discount is a scam. I was offered a discount for auto pay and upgraded to unlimited. My bill including taxes was estimated to drop by roughly $15. On Sept 21st the changes were made an the first auto draft was scheduled for Oct 5th for the payment due Oct 12th and the new bill going forward was approx $215. On Oct 12th a text message generated that payment was due for $231. I used the link and allowed the payment to process assuming the draft couldn’t be set up in time. It charged the payment on file which was a credit card. The next day I found where I was drafted from the bank account yet no credit was shown on Verizon for the double payment. I notified Verizon it had in fact already billed me with auto pay on Oct 5th. They agreed to refund the double payment. I ask about the future billing amount and they confirmed it would be $215. On Oct 26th I received a bill with a $40 auto pay non-compliance penalty. I used Verizon’s chat feature as they make it impossible to talk to a live person. I spent 2 hours before the representative finally understood what I was talking about. Just to tell me that since I allowed the double charge, the $40 penalty stays. They said management would say the same regardless of the request for secondary payment sent out. Their system is flawed. It should not request a...

SAVE YOURSELF THE HEADACHE!!! Thought I set up service and everything was fine. Few weeks later I called corporate to see what was going on with my orders. I was told to head into the STORE to redo my order so it could process. STORE representatives and manager told me that there was nothing wrong and there is nothing they could do. I pleaded with them to call corporate so they could understand what was going on, but they said that they dont contact corporate directly. At this point they had been helping me for 45 minutes and it was past closing time. The manager said corporate would have to call me and said he would put in a request for a call. I never received one…I called into corporate and was on the phone with them for over 3 hours. Corporate told me the process needed to be done in the store. I explained to them that I was just there and they refused to call in. Very upset with my experiences in this store and the HOURS of personal time I have to waste just to add a line...

I recently purchased a new phone through the Scottsbluff Nebraska Verizon store. I told the salesman what I was looking for and he assured me the phone I purchased would do what I wanted. Once I was home I found out the phone did not function the way he said it would, so I returned to the store the following day to return it. The lady helping (Andrea) me was great, but a young man in the store as well as the salesman who sold me the phone were anything but helpful and were very rude to me. During the return of the phone he tried to prove me wrong about a specific feature the phone did not have. The only response I received was simply that I would have to pay their restocking fee or find a different phone. The two young men in the store (Jeremy and Jacob) did not not care at all about making the situation right. Buying in store is a waste of time. They proved they are not in the business of customer service and are not about to work with a customer to address an error...