Flight Room Ballard — Local services in Seattle

My 1 star review is the result of Grace R. terrible customer service skills. My friend and I were in town on a work trip and was SUPER excited to try a Zen Flight: Level 1 class. Unfortunately, we were unable to due to tardiness by 2 minutes due to improper signage.

I understand upon booking it says allot extra time for uncontrollable factors such as traffic, parking, etc. However, what this business can control is having their ‘Flight Room’ sign illuminated! This location shares the building space with at least 4 other business, all of which had well lit signs that I’m sure helps their paying customers locate them. After struggling to locate Flight Room in the dark, we were two minute late and met with a locked door.

My friend and I were in the common area feeling really disappointed that we were late. Seeing she was teaching 1 other student, we were hoping that we would eventually get Grace’s attention, whispering amongst our self discussing a plan of action. After about 12 minutes, Grace walks over to the door and very rudely says “The building is hollow so we can hear you and it’s very distracting.” Here I would like to reiterate that there was only 1 student in the class that we would be joining.

We expressed that we paid for the class asking if we were able to come in. She said there is a strict no late policy. This led me to ask “Is it possible for us to reschedule?” Again, very rudely she says “I’m the only one here, I’m teaching a class so there isn’t anything I can do for you. You can try emailing and potentially reschedule and avoid a late fee.” At that point my friend and I just walked away because clearly Grace did not feel zen and was unable to communicate with customers effectively.

If there are strict rules around tardiness, this business should invest in getting better signage and/or provide descriptions on how to locate the establishment along with the policy. Grace should also seek out how to develop her customer service skills as she was very rude and not welcoming...

This is a really sad review for me to write. I have gone here for a year and a half, and recently got an email about my behavior in class, namely the fact that I cried and it disrupted the other students. I was confused and hurt because 1. I don’t want to cry during a fitness class, it’s not a choice I consciously make. I expend a ton of effort to hide any tears. and 2. I’m shocked that others saw a person crying and complained to the studio about it. I asked to discuss the matter so we could find some common ground and move forward with mutual safety and understanding, but was denied. Furthermore, I was told I take too many breaks during class and check my phone too much. I have type one diabetes and Hashimoto’s disease, which means that I have to step out to take breaks and also I use technology to check my blood sugar during class. They claim to structure classes so people can do movements and go at a pace that is safe for them, but I am not able to safely take care of my chronic illnesses during class. I would have liked to have more discussion about this before departing. I asked about potential solutions and didn’t even receive any feedback about that, only that they want me to keep coming to classes. This studio doesn’t embody the spirit of yoga. I am crushed. Edit: I would be happy to show the full conversation to any inquiring minds. This place has indelibly damaged my relationship with group...

My happy place! Very clean studio with a good amount of hammocks for free movement, complimentary snacks, water and even hair elastics (a small but such a thoughtful thing!) Many thanks to all the amazing teachers! There is no words to express how fun, challenging, but yet satisfying all the classes are! You will see progress, build strength, flexibility and enjoy every moment in the studio. Classes for all levels and needs. One more prof they are awesome: I have another studio membership for another activity, but ended up moving from drop off classes to monthly and then to 3-month unlimited membership - Jen just knows how to promote and sell good product :) Their respect of people’s time and health mirrors in no-late and cancellation policies (please keep this in mind, reed them carefully - I personally like the policies, but some people may wish for more flexible ways) Tons of other offerings for members such as photo sessions, retreats, series. Check out all their locations to pick the one...