Habitude Salon & Spa — Local services in Seattle

I have been a client at Habitude for many years. I was also a Member there. I had a $250 Gift Certificate. On July 10th, I booked a 1 hour massage. When I went to pay, my bill seemed significantly higher than my last appointments. The person working there said nothing, there were no postings saying anything was different, so I asked to see my receipt. I noticed a 10% “Service Fee” on the bill. I asked what this was for, and was very surprised as I had never seen this before. I was informed it was for “education purposes.” The next time I went there I get the Ultimate Facial. Then was checking out and my bill was really high this time. I asked to see my receipt. It was another 10% of that total. I was very upset because if this “Service Fee” is for educational purposes, then it should be a flat fee across the board instead of fluctuating (going up) with the total.

I have listed other Salon & Spas that do not have a Service Fee, or if they do it is very nominal and reasonable. And I have provided the addresses to those Spas — See below. I recommend giving them a try instead.

I own a business, and education and things that contribute to doing business is called the cost of doing business. I do not work hard to price my clients out as Habitude is doing.

I did call to speak to a Manager after my service. Nobody answered. I left a message. Nobody called me back. I even emailed them and told them how unhappy I was over this and that it seemed very unreasonable. I never got a call back. I never got an email back and nobody from Habitude tried to reach me at all. Mind you, I have been a client for 10 plus years there. I would never treat my clients like this! I guess they don’t need my business. Will they need yours then? Probably not. Skip them, then. Go where you are valued.

So, for example, if you get a Facial for $178. You would tip at least 20%, so that is $36.00, then there is tax at $18.24, then there’s their “Service Fee” of 10% which is $17.00, so you have almost $75 of just taxes and fees before you even pay for your facial!!

This is a sneaky and deceptive practice. Here’s why: They don’t warn you about the “Service Fee”. You have to ask for the receipt. No notices. On their website it has a notice that says “Service Fee 10%” and then a button that says “Agree”. Well, I don’t check the website because I have been an ongoing client. Plus, I did not agree to any service fee! Especially at 10%! That is akin to a double tax. I will never go back there again. It was nothing special in the first place.

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As a customer at this salon, I'm genuinely disappointed to say that my recent experience, involving my husband's haircut and my subsequent interaction with staff, means I won't be returning. The problems started even before my husband (who was a first-time client here), even got in the door. His original appointment was canceled right before he arrived, and frustratingly, I missed the call letting us know. After that initial hiccup, he eventually had a 15-minute consultation with an expert hairstylist named Alysha. It seems Alysha, perhaps realizing the specific "expert haircut" John wanted was too complex or she just simply didn’t want to do it and decided to pass him off to a student stylist. This student's performance wasn’t positive. She ignored his instructions. Despite him explaining another consult and holding the sides of his hair he wanted kept long, and her telling him not to worry that he didn’t have to hold the sides of his hair, she cut off an entire inch and a half from them anyway. These were meant to stay long! After this major mistake, the student just walked away without apologizing, leaving him sitting there while she went to get the manager. He was pretty upset and already had clear anxiety. Thankfully, Gina, the manager, truly saved the day. She fixed his botched haircut, and even confirmed it was an extremely difficult haircut. This made it clear that Alysha, the supposed expert, should never have given such a challenging cut to a student. He was really impressed with Gina's skill, and he'll probably go back to see her for future cuts. However, for me, the overall experience became truly unacceptable when I called to discuss everything. My conversation with Richard was incredibly unprofessional. He swung between being "phony nice" and "super defensive," and got downright "cocky" when he felt I was challenging him. He lied to me and said Alysha had a client and passed him off because she didn’t want him to wait. That was an outright lie. This kind of inconsistent and unprofessional behavior is simply not okay, especially when dealing with a regular client addressing serious issues. Not to mention not one person apologized to him. Given the compounded issues—the initial cancellation, the botched haircut by a student after an expert passed him off, and especially my highly unpleasant interaction with Richard—I will not be returning to this salon, despite being a regular. While my husband may continue to see Gina, I refuse to deal with Richard or subject myself to such a poorly managed overall...

Most unprofessional salon I have been to. There was a shooting a Westlake downtown so traffic was extremely backed up. I called to say I was running late and the receptionist said it was no problem and to call if it was later than 10 minutes. After being in the car for over an hour I show up and the parking lot is full and I search for parking. When I walk in 12 minutes late, the receptionist tells me my appointment has been cancelled and I can have another appointment in an hour. I patiently ask if I can just have a cut and no style as this is really the only day that works for me. I have a young puppy and planned my evening around this appointment and cannot sit and wait an hour. She says she will ask the hairstylist Celeste if that can be arranged. She is gone for several minutes (wasting our appointment time longer) and comes back and said Celeste said no. (Guess she was having her dinner). I state that I wish someone had told me that on the phone as I was told being late was ok. She said she will go talk to Celeste again wasting more time. She comes back and said Celeste doesn’t feel like coming out now (very professional). To me an appointment time is an appointment time. I was willing to be flexible with the service itself and it should have been communicated to me on the phone that being late would result in a canceled appointment. Ironically, I went to this salon back in 2014 and had the same problem with my appointment being wrong in their schedule and asking me to come back another day. I wrote a yelp review then too. Don’t waste your time, haircuts are supposed to be relaxing, pleasant experiences. This was not and clearly this location is continuing to have problems with staff. Very unprofessional staff. Celeste, I will certainly not be recommending you or this salon to any friends or colleagues. Hope you enjoyed...