Opal Nail Studio — Local services in Seattle

I was really excited to get my nails done here and booked an appointment online. I arrived on time, but when I walked in, no one greeted me or acknowledged me. After waiting about 5 to 10 minutes and checking my phone, a staff member finally asked if I was checking in.

When I confirmed that I had an appointment, she informed me that the nail technician had gone home early due to illness. No one had called to notify me, even though I had driven a considerable distance to get there. Additionally, I had noted in my booking that I had dip nails, but they do not offer dip removal as a service. I also attempted to call ahead but was unable to leave a message.

I was considering hosting my bachelorette party here and had booked this appointment as a trial run. Unfortunately, the lack of communication and acknowledgment left a disappointing first impression.

One thing I noticed on their website is that they require clients to give 48 hours’ notice for cancellations or face a charge. Yet, my appointment was canceled within that same timeframe without any notice or consideration for my time. If the situation had been reversed, I would have been charged. It would be nice if that policy applied both ways so that customers are treated with the same respect the salon expects from them.

That being said, the salon has a beautiful interior and a lovely ambiance. However, better communication—such as notifying clients of cancellations and acknowledging them upon arrival—would greatly improve the experience. In response to your response: Thank you for your response. No, I had never been a client at Opal before, and I was looking forward to it. The reason I wasn’t a client is that I never received the service I booked. While I understand my appointment was made on short notice, the issue remains: I was not notified that the technician was unavailable until I arrived. I was told she had been there but left early due to illness, meaning the appointment was initially valid, yet I was never informed of the change. Additionally, your website does not clearly state that dip removal isn’t offered. I noted in my booking that I had dip powder and would not have scheduled an appointment had I known this. That said, I appreciate the referral to the salon down the street, as they were able to accommodate me—thank you for that. I stand by my review because customer experience is not just about receiving a service but also about how clients are treated from the moment they walk in. I hope my feedback helps highlight the areas I was...

I really cannot say enough good things about Opal Nail Salon, truly. Kayla, the owner (along with Shelby) is an incredible human being and so, so, SO talented at doing nails. I've never been anywhere where I feel so confident in their skills, my health/safety, and just comfortable in general. I started searching for somewhere a little over a year ago, to do my nails for my wedding. I'd never been to Opal and was initially nervous about the pricing. However, after one visit, I knew I'd never go anywhere else (and I haven't!). They do natural nails (no acrylic), use natural products which are wonderful, and follow the WA state laws that go along with nail work... something that literally no other place in West Seattle does... Truly, look up the laws, its crazy. Anyway, I've seen all the girls for various services- manicures and pedicures, and I've always got perfect service. Most recently, I saw Lila for a pedicure and she did SUCH a fabulous job. My feet are super soft and my toes look perfect. I always feel like a million bucks walking out of Opal, their services are absolutely without a doubt worth every penny. They are busy (for obvious reasons), so I try to book my appointments out, but if I ever need to get in on shorter notice, like the pedicure I got last week, their waitlist option on their website is great- you just plug in the service you're wanting and the days/times you're available, and then you get a text when something opens up. I was able to get an appointment within 2 days of adding myself to the waitlist, so highly recommend that. Anyway, they're just the best and I recommend them to absolutely...

The attention to heart centered detail and love for community by Kayla is unmatched. Shelby’s care for my pedicure when I can be prone to ingrown is amazing. Hard to trust anyone else because they have never hurt afterwards with her and have in past experiences. I was so relaxed after foot massage part it was hard to leave after! Everyone is so lovely and seasoned professionals + it’s so fun sometimes we all chat with the other clients and make friends and sometimes just feel like relaxing and having a silent service and the tech understands that completely. The place is super cute and lovely curated inside. They have all price points for accessibility and you can tell they put a lot of care into the details. It’s odd people trying to shame them about their cancellation policy.. it clearly says what the boundaries are when booking and you get to choose for yourself if they are aligned with you. This is a lovely place and I personally want them to have a livelihood and stick around in our community. So I’m happy to pay if they can’t fill my spot when sick. Just seems like a no brainer they can’t pay the bills if we the clients don’t show up. Anyways thank you Opal for taking care of me and the toe color Shelby helped me pick out and step out of comfort zone is just what I needed to get through the rest of this winter...