Revive Therapeutics — Local services in Seattle

I had two fantastic massages with Rachel. Unfortunately, when I had to cancel my most recent appointment because I was still testing positive for COVID, Rachel insisted on charging me the full amount for my massage. I had to argue with Rachel back and forth for a while before she finally agreed to give me a 50% refund. I told Rachel that I had covid for several days and thought I would be in the clear by the time of our appointment, but took a test that morning and was still positive. Rachel proceeded to berate me for not calling her sooner, for wasting her time, and for not having a better handle on how to deal with COVID since its been 4 years now. I am a government employee who frequents courts, jails, and hospitals to advocate for incarcerated people, making me a higher risk of getting covid. Rachel's words were extremely upsetting to me and completely inappropriate. I am very disappointed with her lack of professionalism and empathy. I have never missed or canceled appointments before. I understand she is a small business but I cannot control my illness. My mom put money on my account with Rachel for a massage for my 30th birthday, but instead Rachel will take 50% of it because I am stuck at home with covid. Rachel did not inquire at all into how I was doing, simply started the call by saying I have wasted her time. I hope perhaps she was just having a bad day...I will hold out hope for that but in the meantime I am very sad to say I won't be returning to her business after this...

Initially I came to Rachel for a massage focused on relaxation and muscle release. Having had hit and miss experiences with massage therapists before, I quickly realized I found someone reliable and consistently good and began to recommend her to just about everyone I know (who also became regular clients). Her skills are consistent and she is always learning and growing her massage knowledge to bring more healing to clients, she has intuitive hands that seem to know where pain and release lie and when two of my family needed her for medical focused massage, she was the only relief we had after injuries, slowly putting us back together one massage at a time. I cannot recommend her enough and have become reverent about her skills. She is a...

Rachel Porter has changed my entire understanding of what massage can be. For years I saw it as a luxurious way to relax. But since coming to Rachel as part of recovery from a car accident, it has become an indespensible part of my healthcare routine. Rachel's unique combination of techniques is always different, always deep & rejuvenating, and always - somehow - exactly what my body needs. It's almost as though she can tell what my body needs each session without me even having to ask. Cannot recommend Rachel highly enough! She is a genius and I'm so grateful...