Kimbrell's Furniture — Local services in Seneca

The salesperson was awesome. Very welcoming and product knowledgeable. I was not happy with my checkout experience. The checkout person automatically added the furniture protection plan to my invoice without asking me first. I Asked him to take it off. Then when I got my receipt I noticed that he never took it off and ran my Visa card with the $58.41 included. But then, he did credit that amount back to my card. I don’t like car dealership credit departments for this same reason. They just keep adding stuff without the consent of their customers. You should NEVER add anything extra to a customer’s invoice without asking them. I am a retired furniture store owner (3 stores in Kentucky) and I would never have allowed this to knowingly happen in my...

I give five stars to the sweet girl named Josie that helped me when I first visited the store. I came back five minutes before the store was to close with a trailer to purchase a $600 couch. I was met at the door by a gentleman who told me he had just closed out his register and they were closing early and I could come back the next day at 10 AM. I asked if I could please get the couch since it wasn’t closing time yet but he was insistent that he had closed out his register. This is such poor customer service that I will not spend my money at this Kimbrell’s...

The day I went to buy a dining room table the computers were down due to the storm and could not get through but I told them that I needed the table the floor sales lady made a phone call contacted her manager and she said if he has cash go ahead and sell them the table and good homemade discount for the inconvenience a table was beautiful I take it home the same day so glad they worked with me the staff did a great job and helping me load it in my truck the whole experience with beautiful they did a great job thank you for the dining room table it looks...