Chick-fil-A — Restaurant in South Carolina

Ordered just for myself. Had to go wait curbside on food, not a big deal. They forgot my lemonade. I called them back, told them I'm at work across the road from them, can't run back over. Offered to send me coupons but haven't received them. I wanted that lemonade I paid for. Nice crew as always but younger crowd working the evening shift.

Went back today, September 6th. Ordered ONLINE in advance, waited for a LESS busy time, according to Google. I work across the road, I got 10 minutes max to get there and come back. Takes about 40 seconds to drive there. I let the employee know I ordered online. They are still going to make me wait through the WHOLE line. I sit there for almost 5 minutes without a single car moving forward, and I'm not even close to the ordering board. I know there is no getting through this drive-thru in less than 10 minutes. I had to cancel my order and go without dinner because no one at any Chik Fil A has any sense of urgency in the drive thru any more. If you can sit in a drive thru for more than 15 minutes, than more power to you, but that, to me, is a customer service fail, and I'd go get my chicken sandwich at Popeye's if only one was closer to this area. Just gotta remember not to try and spend my money here again.

In response to Chik Fil A... I understand it's hard to find good help, but if you want to speed up the drive thru, start with OPENING THE LOBBY. You are like the last restaurant to do it. Second, STOP allowing people to order 'fresh' fries (like the ever sit there long enough), or lunch at breakfast time, or fries without salt. Stop taking orders such as 'I want a fresh cooked chicken breast,' or requests like, 'I'd like my fries to be cooked longer, or my nuggets to be cooked longer.' Stop packing employees into a space so small they are standing almost shoulder to shoulder in the kitchen. Why does the drive thru have to merge...

Just want to start by saying my family loves chick fil A. We have eaten here 3-4 times a week at some points. The food is usually good and consistent, but the service lacks. Just ordered breakfast at 10:14 A.M. on the mobile app. Get to the restaurant and in line at 10:20 A.M. They were busy and we were almost in the road at the very back of the line. Due to people leaving too much space in the line, we didn’t get to the barcode, that is nearly at the front of the awning, until 10:31 A.M. Due to this, the app would not let us confirm the order. We were stuck in the line, with no way to pull out, and forced to go completely around the building. We called while in the line and spoke to a manager when we got to the window. The manager apologized, but was dismissive of the issue and said “yeah, it sucks. We’re super busy.” We were told we would be able to place a lunch order and go back through the line. Did not offer any sort of compensation for the issues we experienced. My spouse checked the bank account and money was removed from the account for this order, even though it didn’t get confirmed. She called the restaurant and the manager that spoke with her on the phone told her they were busy and there was nothing she could do. So not only did we get dismissive responsive, no compensation, we also paid for goods and services we did not receive. Ultimately, corporate was called and now we have to wait 2-5 business days for money that was taken instantly (go figure). I think we can all agree that businesses get busy and some times things don’t go as planned, but if the kids were not horse playing and talking, like they are every time you pull up to the window, maybe their line would move a lot faster. Also, why are the barcodes so close together? Doesn’t that defeat...

Moneys tight these days but it’s our daughters birthday and we wanted to get the kids something they wanted for dinner. We just ordered for three kids not including ourselves and it’s was $36. Steep but okay. I order at my house on the app, it says I’m 12 minutes out and they’ll make it once I get there. The money immediately came out of my account once I hit order. I get to the restaurant and the app says I never ordered. I talk to a crew member, she’s very nice and lets us know she doesn’t know what to do but she will get her manager. And then tells management over the radio to expect us at the window. Get to the window and let the manager see my phone; she goes into my order history to show me I don’t have any pending orders since February even though I had just explained to her that the app is saying I didn’t order but I haven’t been refunded my money for the order I placed and showed her my bank statement. She said it’s in limbo and she can’t make the food for us. But I can’t reorder the food because the money in my account is accounted for elsewhere. She shrugged and apologized and said it could be anywhere from 3-5 business days before the money goes back on my card. So now weve wasted 24 minutes of driving plus 20 minutes of waiting in line to still leave empty handed on my daughters birthday. As a restaurant manager; I’ve given away hundreds of dollars worth of food to rectify situations like these. I’m honestly pretty surprised that the manager approached the situation like she did. I’ve had canceled orders from apps before and I always get my money back within the hour. That is not the case for this transaction. Fingers crossed it goes back to my card. Can’t get the time back though and my kids genuinely wanted Chick-fil-A....