Camping World RV Sales — Local services in Sevierville

Our experience at Camping World in Kodak TN has been the worst customer experience we have ever had. Our deal was initiated on a Sunday and the unit was being transported from Nashville. We were told it would likely arrive by the end of the week, so I planned to do the swap that weekend. As the week rolled on I was unable to get any update as to when it would arrive. I had to walk into the store to find out it wouldn’t arrive until the next week. So we waited until the next week, where we still had no communication as to whether or not we were doing the deal that weekend. On Friday I walked into the store to find out what was going on, and I finally found out that there is an issue with the slide on the new unit and that parts are going to take weeks to arrive. They wouldn’t even let me SEE the unit that I was expected to drop $60k on because “customers aren’t allowed in service.” At this point I was so fed up with the lack of communication that I pulled the plug on the deal. I then received a phone call inviting us to come tour the unit since it was supposedly in such great shape, so I agreed. We toured the unit and decided to move forward with the deal, with the promise that the slide issue would be fixed by a mobile tech when parts arrived. So we packed up our motorhome and drove it to the dealership for trade. This was on a Saturday, so delivery would have to take place on a Monday. CW told us we could stay on site until then, which we thought meant we could transfer our items to the new unit and stay in it. Wrong, they neglected to tell us we would have no electric or water hookups! We were not set up to boondock, so we had to scramble to find a hotel that would allow our 2 cats on such short notice. While transferring our items over, we noticed that the unit had been smoked in. At this point it was too late to cancel the deal. Finally on Monday we are ready to take delivery. CW almost sent us off the lot without keys to our unit. Took 20 minutes just to find the keys. On the way, we blew a tire, most likely due to the fact that Camping World didn’t check tire pressure before leaving. Luckily our delivery guy, Bailey, was prepared to help us change to the spare. Upon opening the dump valve cap, I was soaked with gray water from the previous owner because CW neglected to empty the tanks. When we tried to run our washing machine, it didn’t work correctly due to a broken water valve. The issues don’t stop there. It has now been 2 months since this deal was completed, and our loan for the trade in has STILL not been fully paid. They waited so long to send the check after getting the payoff quote, that the quote was no longer valid, meaning that more daily interest had accrued. So at this point there is still a $600 balance on the account that CW has not paid. I was told that a check would be overnighted for the difference a month ago, so that clearly has not happened. I spoke to Lance once in regards to this issue, who promised I’d receive a callback. I’ve called the store multiple times trying to speak to Lance. We are still waiting to get our slide repaired by a mobile tech. Apparently they don’t do mobile work on Saturdays, which of course they did not tell us. I’ve contacted the corporate office and opened a case and STILL have gotten no callbacks. The lack of communication from this store and this company is appalling. It’s nearly impossible to get in contact with anyone and get issues resolved. It is glaringly obvious that Camping World only cares about making the sale. They don’t care about full timers and don’t understand that they are messing with someone's HOME when they don’t hold up their end of the deal. This process was so stressful that it brought us to tears at many points. At this point I’m going to have to barricade myself in the store or threaten legal action just to talk to someone and get our issues resolved. People say to avoid Camping World for good reason, I only wish I would...

READ THE REVIEWS FIRST. SCROLL THROUGH THEM. Notice that they don’t reply to poor reviews only perfect ones get a thank you. That should be the first clue to their customer service!!! DO NOT SHOP HERE! I had a return with a receipt for $99.05. When I went to return it I was told I had to have a gift card or they would mail me a check that anything over $50 would not be returned in cash.They had this displayed on a homemade computer sign on the register. It was not on the corporate sign from Camping World about returns and policies. I questioned the associate about how long it would take to get this check? He didn’t have a clue. I then stepped outside and called the store in Murfreesboro, Tennessee, where I purchased the item. They didn’t have a clue about this policy either. I called the 800 number customer service and spoke to them. The lady there called the store and spoke to Lance the same manager I spoke with. She said he told her there had not been a return. That’s funny, I’ve got a receipt in my hand showing they’re going to mail me a check. My guess is Lance just wanted to go home and didn’t want to deal with it. So my advice would be number one don’t do business with Lance. He is one of their sales managers. If he can’t handle $100 problem why should you trust him with a purchase of thousands of dollars with a camper? I was told by the corporate number that I could follow up with Lisa the retail manager the next day. I called the store and first played 20 questions with the receptionist. Why do you need to speak with the store manager? What is this about? I had an issue in the store and want to speak to the manager? What kind of issue? I repeated myself I had an issue with a return last night. She then transferred me to Lance. Not who I had asked for. He said I needed to speak with the retail manager Lisa. Something I already was aware of. He transferred me supposedly to her and I got another man. Jennifer can’t take your call right now. No name shared. No offer to have her call me. Who was this guy? Could be anyone from the janitor to the CEO. How do I know? We discussed their store return policy and my issue. He said corporate would mail me a check. They had put up the sign because sometimes the system will let them do cash and sometimes it won’t. Corporate policy? System Issue? My advice would be check online for all your parts and accessories because they’re probably cheaper through Amazon, Lazydays or anyone almost else for the most part. Amazon delivers it to your house. They don’t argue with you about returns. Their customer service is amazing. Customer service at this Camping World is far from amazing. You can’t reach a manager without going through an inquisition from the receptionist. You get bounced around to everyone except the person who you are trying to reach. You get different answers from each of them. I wonder if anyone at Camping World ever wonders why brick and mortar stores keep losing more and more market share to Amazon and other online retailers? While I disagree with this return “policy “ I would have had far less of an issue if: Someone could tell me upfront your check will be mailed in x-y number of business days. The policy was posted clearly at all locations on Camping World signage not something printed in one store. Then I could make the choice to shop here or not. All in all just poor execution of fundamentals of good...

PLEASE READ Came into Camping World on June 11, 2020 and purchased a new camper. We definitely shopped around before we came to CW because of everything we heard about them, which was all bad. But we decided to make the purchase because we found exactly what we were looking for. Once we said yes we spent the next 6 hours going back and fourth with the sales guy and then finance. Finally got out of there and they said the camper would be ready tomorrow June 12, 2020. We came back the next day to pick up and that was another 4 hours and they did not fix what was asked of them. So we had to walk them through everything and they fixed while we waited. Got on our road trip the following day and once we reached our destination the tire in which we told them needed to be replaced was almost flat. Husband had to change with spare. The heater would turn on and off on and off, rapid cycling. Then we found a leak in the window and it was bad. Called CW immediately and advised our sales rep. Was told to bring it back once we returned from vacation. June 20, 2020 we returned to CW and was advised we would need to leave it there for the repairs to take place. 1 week of them having it and not getting any calls we call CW and they advised us that the tire would have to get authorized by corporate to get replaced and they could not find the leak. And because it was too hot now they could not replicate the problem with the heater. 2 weeks later and still waiting and reps told us still working on. 3 weeks later they call and tell us the tire should be in the following day and then it would be ready. We call the next day and they ordered the wrong tire. Finally after more than 3 weeks of them having it we get a rep that is willing to help us. Casey got the correct tire and got it put on, the heater would have to be checked once it was cold outside again. And they could not find the leak. I went up to CW to speak with service manager and showed her the window and I actually found the leak. So at that time she told me she would be fixed and it would be ready the next day. Needless to say 2 more days went by and the camper is ready for pick-up, but still have to bring back for the heater. Then after 1 month of having the camper we get a letter from CW, we are sorry but we are unable to approve funding of the camper.

Beyond all of this, my husband was in touch with CW VIP. This proved to be fairly fruitless because the guy that was handling the case kept telling him "regretfully" and following that word up with multiple excuses about why my experience and lack of service was due to how busy they have been. So, we have to suffer because they are busy? Made no sense to us. We were just downtrodden with all of the excuses, lack of communication, and lack of information from CW. It required my husband to call the bank and get all of the details regarding financing after nearly a month of not hearing anything. It required me to visit the dealer to show them the issue with the window. I absolutely cannot understand the lack of customer service and a blatant unwillingness to communicate effectively.

I will not return to CW ever again. Absolutely the worst company ever to deal with. Casey is the only person at this location that knows anything and was actually willing to help us at all. Casey.........Thank you so much...