Total Wireless — Local services in Sharon Hill

A Total Experience at Total by Verizon: Unmatched Customer Service!

If you’re looking for stellar service and unparalleled dedication, look no further than the Total by Verizon store. My recent experience there has set a new standard for customer care, thanks to the exceptional assistance of Fardasia, the sales associate, and her district manager.

I was down to the last leg of my trusty Samsung A14, teetering on the brink of smartphone oblivion. Enter Fardasia, my heroine. I arrived at the store at 6 PM, unaware that this visit would become the most impressive customer service experience of my life.

Fardasia quickly identified an issue with my account that I hadn’t even noticed. When she couldn’t resolve it on her own, she called her district manager. Despite being off the clock, he jumped in without hesitation. Together, they navigated through at least 15 different Verizon channels, relentlessly pursuing a resolution. This process took nearly three hours, during which time the store officially closed at 7 PM.

Their dedication never wavered. They finally reached the right department and resolved the issue. I walked out with a brand-new phone for a nominal fee – a deal so fantastic that I’ll keep the details to myself!

The level of service provided by Fardasia and her district manager is beyond compare. Their determination, expertise, and genuine care for their customers are truly commendable. Whether you need a new phone, have an account issue, or simply seek top-notch service, this is the place to go.

Do yourself a favor and visit the Total by Verizon store. Ask for Fardasia, and witness the best customer service you’ve ever experienced. This duo deserves all the accolades and more for their outstanding commitment to their customers.

Total by Verizon – where customer service is not just a department...

I bought a Moto G Stylus & I love it. Julio from Total Wireless recommended it & it's better than I expected. He went above & beyond to get my services on & activated, I was bringing my number over & he made the process nice & smooth. If you're looking for great deals on phones, & plans I would definitely recommend Total Wireless. And Julio was an amazing customer service rep, I recommend you ask for him...

Came to Total wireless and these gentleman treated me like a queen! If you wanna switch to a cell phone company and get a bang for your buck with great customer service, this is the...