Dahl Subaru Sheboygan — Local services in Sheboygan

Our trusty little 2008 Honda Civic gave us 190,000 trouble free miles; but it was time to get something new. We researched cars till we were blue in the face. We decided we wanted a Subaru Forester. My brother in law told us there was no way a dealership would let us take out a new car in this day and age. My wife called International Subaru to make an appointment for a test drive. At our arrival we were greeted by Sage, who had everything set up. You know that show House Hunters, well we felt kind of like that. We had first looked at another Civic, just for old times sake. It was affordable, but didn't quite have the features we were looking for. Our first test that day was a 2020 Forester. It was a very nice car. Pretty much everything we could hope for. Then we tried a 2021 Outback. Oh, my beating heart. This was it! Time to negotiate.

My wife had the idea to fix up the dings on the Honda and sell it. Then came Joe, the manager to dicker. Got our trade in up another thousand dollars. That made fixing up our old car a moot point.

Buying a new car is up there with going to the dentist to put one in a mood. But Sage was very nice and handled all our questions and concerns.

We overspent our budget by 10%; but we got a really nice car. Did we need a moon roof, a 11.5 inch computer screen, navigation, and the other bells and whistles. No, we did not; but they're really really nice. My wife, who tends to anthromorphize inanimate objects got really sad leaving "Bossy" on the lot. But now she loves "XenaLucy" (I got to name my Sportster; but not the cars).

Not too long after we got our new car, we got a call for a touch screen upgrade. The service guy had a problem with communicating with woman. But that's his problem.

At 6,000 miles, we went in for our first oil change and tire rotation. This time the guy we dealt with was super nice. In and out in 20 minutes.

I know shopping for a new car can be a pain in the you-know-what. But our experience at International was pleasant enough. We ended up with a very nice and super safe automobile that will go anywhere we want it to. I give their service department 2 stars. All we can get them to do is an oil change and tire rotation. They put a short cut on our touch screen that we didn't ask for. They won't/can't take it off. Our phones don't work while we're in the car. The guy that checks that kind of thing out is never around. They absolutely refused to install mud guards for my wife. Lame excuses. The left hand doesn't know what the right hand is doing. My wife wanted to set up our 24,000 mile oil change, she was told the service would be $2000....WTH? When we called again another woman told us we just needed an oil...

I am writing to express some dissatisfaction with International Subaru. I have purchased two new Subaru’s from your dealership in the past seven years. I have also referred your dealership to two of my nieces whom purchased vehicles from you. However, after recent events; I will never refer any family member or associate to International Subaru.

My first complication with International Subaru occurred when my vehicles’ oil light kept coming on. This continuous problem lasted for a couple of years. During that time; your service team would top off the oil and no further diagnostic testing was done to prevent the oil light from coming on again. After verbal frustration with International Subaru (when clearly there was also a recall which I just found out about & I feel the Service Dept. should have known before me); the service team completed an oil consumption test. During this time period; several references and/or excuses were made to me explaining how a vehicle is similar to a human. I found this analogy to be derogatory and distasteful. I was very frustrated. After contacting the Service Manager; the appropriate attempts were made to correct my vehicle. And I’m thankful for that.

The second complication I encountered with International Subaru was wanting to cancel the extended warranty on the second vehicle I recently purchased. I was advised to meet face-to-face with Mike after 4:00pm. When I came to your dealership; I waited for one hour and I had to repeatedly ask the receptionist to page him (Because nobody bothered to greet me or ask what I am here for). After waiting for an inappropriately prolonged period of time; I decided to leave. Let it be known that to this day; no one from International Subaru has responded to my request for help to cancel the extended warranty on my vehicle besides letting me know I had to contact the prior owner of Lakeland. (The previous owner told me that this was something International could have helped me with, after he helped me.)

The atmosphere is not friendly like it used to be at your dealership. I will definitely never purchase a vehicle from here again. International Subaru hasn’t made any justification for the delayed service nor have you taken any liability in your mistakes and mistrust.

It’s too bad because everybody was nice when they wanted my money until I purchased the vehicle, then the service just went downhill from there. I was in the market for a new Subaru and IF these little things didn’t happen, I would have purchased from...

Was seriously disappointed with the new car purchase here- was very shady dealings and dishonest services that took advantage of my fiancé. My fiancé found the car we were looking for online, and called to verify it was available and asked for price to buy. The lady she spoke with confirmed vehicle and gave her a price quote, and we verified an appointment to drive 45min up to buy, not to see. Once we arrived, the salesman we encountered showed both of us the vehicle and then proceeded to give us a price about $2,000 more than phone quote. After explaining that we agreed to travel up based upon phone conversation earlier that day, he went to speak with his manager and returned with a quote about $1,000 less, stating the person on phone gave us the wrong price and they couldn’t sale the car at that price. Since dealership was about to close soon, they then said they would not be able to process paperwork that day, but said they would either pay for our gas to return next day, or the salesman would be more than willing to come pick us up to make purchase. The next morning, my fiancé called to ask for salesman to pick her up, of which he then said he was too busy and could not do it. Since I was not able to make the trip, for a second time, my fiancé had her brother take her to the dealership and drop her off. Now she was alone to make purchase, the salesman came back to her and said her manager again cannot honor the quote, which they just wrote the night before when we both there, and stated they needed the full price, which was already $2,000 more than originally expected price stated over phone. Then they convince her she needs new plates, even though the plates we planned to transfer didn’t expire for five months, racking up even more money. This is the most dishonest and disrespectful type of business practices- bait and switch & taking advantage of a woman. As nonchalant as these people were with doing this type of disgusting business, I will bet this was not the first, and hope to make people aware of this shady dealership. They are plain old crooks without honor. And they did this all knowing my fiancé is a nurse who has been working harder than ever in the midst of our pandemic. SHAMEFUL AND...