Rent-A-Center — Local services in Shelby

hi i hate doing this because I'm a disabled women going through alot of stuff right now and i have spoke to the gentleman there and always very nice and they told me if i need any help with my payments to call them and they help so im on a monthly payment but the last couple months i have been making payments weekly and they had no problems but right now my mother is in the hospital and my husband works but they didn’t pay him for the holiday week so i was going to ask if i can do weekly again but because my mother being hospital i forgot to call and i was sorry but the reason im writing this is because they have one of the most unprofessional women there i told her i will pay something in three days because everything im going through she just kept pushing and pushing and very rude and also when your speaking someone about there payment’s please get away from the Tv so we can speak and we can hear each other im a godly women but because she was so rude and unprofessional i cursed a couple time and normally im a very calm...

So far ...not a great experience.

They blew my power when installing my dryer. While apologizing and offering a month or so extension on payment . Fine.

I'm happy with the product until this past Thursday , it stopped working. I reached out to my maintenance to ensure it wasn't a power supply issue form the apartment . It was not. I reached out letting them know that Thursday that my dryer wasnt working and it needed to be resolved. After multiple phone calls and being told "someone will call you" ..I dont receive a call. Four days later...still not able to wash and dry my clothes. It's now Monday and I call to find out they don't have a replacement. Can't find a replacement basically just said "oh were sorry ..." like ...what am I supposed to do? I'm not very happy. But need a washer and dryer. Staff is very friendly ..Just no resolution and I have to call multiple times when I have issues. Hope to come back soon to...

They are the worst to rent from if you are one day late on a payment they call 15 hundred times and wont stop untill you pay not to mention they lie the give you nasty furniture just because your desperate and need something fast they sold me a used love seat and couch that was broken and stained i paid that junk off got another couch this one was new and bunk beds for my boys but i got behind on these and lost my job they took the beds from my kids when i scheduled for them to come the next day they still come while i was not home and got the beds and couch that day when it was set up to be picked up the next day so i had time to find beds for my kids!!! They are rude and dont care about nothing to come take my kids beds when they where supposed to wait till the next day so i had time to find them a bed! Disgusting behavior from them not ever would...