Planet Fitness — Local services in Shelby

I don't often leave bad reviews, but manager Greyson earned this one. If the owner of this location wants to reach out I'll consider editing it. I've been coming to this location almost everyday for the last 7 months. I carry a very small backpack with me that I need to keep on my person for personal medical reasons. I always keep the bag next to me and in a place where no one will trip over it. Today Greyson asked me to put it in a locker. I politely replied that I needed to keep it on my person for the above reasons. Greyson asked if I had a "medical waiver" on file for the reasons. I stated that I did not and that I would not. I already signed a waiver releasing PF from liability and my medical info is nobody's business but mine and my doctor's. Greyson said "So, it's going to be like that?" In a rude tone. I replied, yes it is like that. Greyson left and I finished my set. Soon after he approached me again. I told him I'd be happy to have a polite and reasonable conversation about the issue. Greyson stated that his staff don't help him and don't enforce the rules, but though he doesn't make the rules he's required to enforce them. I let him know that I can understand his position and that it is up to him to enforce these rules and I asked the reason for the rule, which is of course for safety so that no one trips. I asked if given the circumstances which in 8 months no one has ever tripped over my bag and that one stated I needed it, was the rule reasonable to enforce. Not all rules and laws are reasonable or even enforceable. Grayson became irate and stated "it's not a discussion". In a true dictator fashion that would make Stalin blush. He further stated that he would enforce rules if PF mandated a vaccination card. At this point admittedly I lost my cool and called him a communist among some other choice words. I told Greyson if he wanted to cancel my membership over this ridiculous situation that it was his prerogative, but I'd prefer he was reasonable about the situation. Greyson chose the former of the two and told me to leave and that he would cancel my account. I'm really disgusted by the way this transpired. It's a good thing there are better gyms just...

Having been a three sport athlete in high school and playing racquet ball in my spare time I've always been in great condition. Now I'm 47 years old, was in law enforcement for several years and Having my oldest son playing college basketball and my 2 youngest son's (17 & 18) also athletes and who I train with I've always worked out 100% accumulating sweat and putting in work even though I had open heart surgery 3 years ago I still train like I'm 18 years of age. I've worked out at planet fitness locations from Greenville SC to Raleigh NC and never had issues with having any facility question me that I need to be apart of their home gym or my rate will go up or me sweating while working out and me cleaning machine and floor thoroughly until I arrived at the Shelby NC location. I accumulated sweat while going through my rigorous elliptical training session that I've been legendary for for years at all locations. I saw a female employee chat with manager and I'm always aware of my surroundings and he walks behind me and looks down at my feet and continues on but circles back infront of me. He then says that they don't allow sweat suits even though I'm not wearing one he says that the sweat on the floor is an issue in which it was specks on the floor. He then says if I can clean up after in which I was low key offended became those directions wasn't warranted and he knows how I am with cleaning the machines but I guess he wanted to flex his chest lol. With that being said after I listened and just shook my head in disbelief after my shower I immediately went to bed front and canceled my membership. This has never happened to me and I'm a gym rat. I know the reason but I'm not going to go there because I think if it was another group of people and they worked as hard as me they would be applauded and revered. Welp....that's that. Definitely won't be going back to Shelby nc location. I'll take my workouts to another facility where there's "No judgment zone" and "no critics" as they advertise on...

Probably the worst gym experience I’ve ever had. I have worked out in a dozen different gyms as well as worked for several, I have 4 different gym memberships because I travel often. I have worked at a planet fitness for years. Never have I heard such absurd things as having your personal bag on your person is a “privacy issue.” How?? It’s a bag not a camera but everyone can have their phones out. And when I asked how a personal bag was a privacy issue he had no answer. So ok, I need to put it in a locker, gave me a lock, my bag wouldn’t fit into the locker as these lockers are super skinny. I so I asked to leave it behind the desk. That was a no, told me to leave it on top of the locker or in my car. The entire point is I don’t want to leave it where anyone can access it. And it has my bands, ankle straps, belt, etc in it. Which is why I keep it on my person in every gym I am in to include PF. Having to walk back and forth to the parking lot for things that could be right next to me and cause no harm is insane. I can’t carry all those items individually the entire time. Simply leaving by the desk wasn’t an option for them. Then it turned into the bag could be a liability hazard. PF already gets enough hate for being the most judgmental judgement free zone. Experiences like this just make it seem overall uncomfortable to workout in period. And that’s how I felt the entire time. One day in a gym that should have been an easy workout turned into one of the most uncomfortable experiences I have ever had. We now officially do two competitions a year in shelby and my goal at the end of my workout was to purchase 17 monthly memberships for when we are here (for my team) but with the customer experience, I will save my money and pass. I hope in the future you create a better...