Craig and Landreth Cars - Shepherdsville — Local services in Shepherdsville

I purchased a car from Craig and Landreth on 1 February 2020. A few weeks later towards the end of February I took my 2010 BMW X5 to the BMW dealership in Louisville to make sure I had gotten a great car. The BMW dealership found a lot of issues with the car. I was puzzled because the service guy assured me the car was fully serviced. So why didn’t they catch the oil leak, that BMW caught three weeks later. Who would purposely purchase a car with an oil leak. My car was purchased with approximately 77,000 miles on it. Anyways all of America is aware COVID-19 happened and the world basically shut down. As the world slowly re-opened up last month in June my husband spoke with Zac one of the sales managers from the Craig and Landreth. Craig and Landreth was on 31W in Louisville Kentucky at the time of purchase. Zac the sales manager had my husband call the service manager to make arrangements to bring my car in. My car has been there a week and a half and the best they could tell us is they’ll cut us a deal and just charge us $2100 for a problem that should’ve been caught before we brought the car back home from service. We was assured that all there cars goes through this prestigious service check before they sell their cars. At least that’s what they tell the customers. So please explain to me how a car that went through this prestige service ordeal they didn’t catch the oil leak. Craig and Landreth you guys were bogus in the way you have treated me and my husband doing this ordeal. I am truly truly hurt but I’m sure you guys don’t care who am I...

I recently bought a vehicle from Craig & Landreth in Shepherdsville TN, and it was a GREAT experience. At a car dealership? Say it ain't so! I had been looking for a particular vehicle for some time when I visited their website. Athough I lived almost 350 miles away, I saw a good deal that made the trip worth the risk. The truck was beautiful. My salesman, Preston Barger, was exceptional and patient as I picked over the 2018 Silverado for a couple hours. When I asked questions he did not have answers for, he went and got them, one time calling a Chevrolet service center directly. We test drove others similar trucks, solely for a comparison. Obviously, I was under pressure, having traveled that far, but there was no pressure from him or any of the others. When I noted a few minor issues, they were extremely fair in finding solutions. They played no games. The price was as posted, with only a minimal doc fee added on, for which they had mentioned early on. It was a supriseingly pleasant experience. They deal in quality rides and my experience is that they stand behind what they sell. I will definately shop here...

If I could give 0 stars I would. We purchased a GMC Sierra about two months ago. About 2 weeks into owning the truck, the transmission failed. We had to pay approximately $5000 to get it replaced. I called an emaied the morning it happened and didn't receive a response for almost three days. By that time I had already scheduled to have it fixed at another shop. I also just found out that it has a broken motor mount. That's going to cost approximately $700 to fix. According to our mechanic, both issues should have been caught prior to being sold. We were also told there was a second key and that they would fix the heated seats that weren't working. They scheduled an appointment for us and when we got the call from the office we were told that WE HAD TO PAY. We told them no, we were told that you guys would fix it. They called the manager at the location where we purchased the truck and he said no- I never said that. They will literally tell you anything to get you to sign those papers. If you do find a car that you like at this place be sure you get it checked thoroughly before...