Menards — Local services in Sheridan Township

Edit: one month later and we still have not gotten our end caps. This Menards never ceases to disappoint. It is clear a change of management is necessary for this store. We remodeled our whole house through this store and no matter which project we were on there was always some mistake or problem with every visit. When we redid the flooring we had to order thousands of dollars worth of planks and had them shipped to the store. We got an email saying that they were in and we had two weeks to come pick them up. We came about six days after receiving the email to be informed that our order had been put out on the floor because the two weeks was up. The woman who informed us was so rude and sarcastic saying she was tired of looking at them for the last two weeks so she put them away. When we showed her the email saying we still had 8 days to pick them up, she quickly changed her tune and blamed someone else for putting them away. We then put in new countertops and sinks in our bathroom. We were told the side bars would be shipped to us and we would have to pick up the countertop in about two weeks. That sounded great! But the sidebars did not come to us but instead sat in the store with no heads up given to us. We went in to pick up the countertops but there was a huge chip in the laminate that I had to point out. Whoever had damaged it clearly was too scared to own up to their mistake and so we wasted two hours of drive time and a wasted day off work to pick them up. When the countertop came back in another two weeks later the laminate was not wrapped all the way to the bottom, exposing wood and our end caps were the wrong size. We submitted two requests for assistance that went unanswered. We called the store, got transferred three times to talk to someone in the back to reorder our end caps. He said the order was resubmitted and assured us it would ship out to us. We stopped in a week later to check on the order and low and behold it was never submitted. We have wasted so much time and money here and are so frustrated with the repeated lack of quality. Many of the employees are wonderful, but the environment is clearly so toxic. Employees whom are too afraid to admit a mistake shows a clear sign of poor management. We now drive well out of our way to go to a different Menards just so we can avoid the hassle. It takes a lot for me to write a bad review, but this store sincerely deserves...

BUYERS BEWARE!!!! HORRIBLE EXPERIENCES!!!! Menards lost my half of my 1st order for kitchen cabinets. Special ordered plywood bases instead of particle board. When the cabinets were delivered they came with green stickers on the untreated wood. Can't get them off. Many of the cabinets are damaged upon arrival. Countertops have huge gouges in them. Delivery guys were horrible to work with. I Was promised in home delivery at no extra charge due to the mix up and delay in the cabinet order when Menards first lost half my order. I agreed to have the cabinets delivered into the garage at my residence this time around. They were dropped onto the garage apron not in the garage. The delivery drivers were hostile and swearing. Watch for the video. The steel roofing was dropped in front of the garage door blocking the entrance for anyone to help me move the palletized cabinets inside. They dropped the countertops in the middle of the single car garage and then said there wasn't enough room for the pallets to be brought in. Said it was undeliverable due to grass in front of the apron of the garage. The 2 angry delivery men wouldn't carry the cabinets into the garage. The one delivery guy told me he wasn't willing to wait for me to call the Menards manager so I could get clarification of delivery. The manager said that if the delivery guys didn't put my items into my garage then the delivery guys wouldn't get paid. After being told they were being video taped they changed their attitudes and wouldn't deliver the merchandise properly knowing well and good they were not being paid. Menards was told I had tables set up in the garage so the cabinets could be set upon the tables. I was assured that wouldn't be a problem. When I spoke to the on duty manager he told me I would have to pay a 25% restocking fee if I refused the order. NEVER AGAIN!!!!!!!! I guess $10,000 in a year isn't enough business for them to treat their customers correctly. I'll be taking my monies to a store with better customer service...

I’ll start by saying I’ve spent a lot of time and money in this store, their are a few good employees that really know their stuff but it’s really a gamble if you’ll get any help at all sometimes. My main complaints are lumber and paint, lumber is absolutely terrible you spend most of the time trying to find pieces that aren’t warped or cracked. I spent over 4000$ for a fence and while building I found panels that couldn’t even be put up due to warping and gaps in the wood. Paint department has one good employee I’ve found the rest really need some training I stopped in there just recently for some paint and the girl behind paint counter didn’t even know how to mix the paint. I find myself frustrated more than ever recently and I understand keeping employees is difficult right now, but please step up the training and quality...