Techs Repair — Local services in Shoreline

Cracked my phone screen recently and needed a repair. I went with Techs Repair because of the glowing Google reviews and because they offered a competitive price. I went in on a Saturday and the owner told me they were booked for the day. He offered an appointment for me on Monday (my day off) at noon but said I could drop it off earlier if desired. He wrote down my name and information in his booklet and said it would take 2-3 hours for completion.

I stop by the shop on Monday at 10:30 AM as Google says they open at 10:00 AM. Unfortunately, the shop is closed so I come back again at noon. The owner is not in and the woman behind the desk tells me he won't be back for a few hours but I can drop my phone off if desired. When I drop off my phone she asks for my phone number so they can call me once they are done.

"How is that going to work when you have my phone?", I ask her and write down my e-mail and my phone number, just in case.

When I get home I decide to e-mail them for confirmation and to make sure they have my contact information. I wait until 4:00 pm but still haven't heard from them. When I arrive 20 minutes later, the owner says that they won't be able to finish the repair today and I should come back tomorrow.

I can't come back tomorrow! I work for 10 hours four days a week and I need my phone for my job. The owner offers condolences and says that he was booked up all day and I should have dropped my phone off earlier.

Booked up? I'm the person you booked with! Drop off the phone earlier? I tried to do that but you weren't open. I showed up precisely when you told me to and you weren't there.

Very disappointed as I wasted my day with them when I could have gotten the screen fixed at a proper place for only a few...

I want to share my experience with Techs Repair because they really helped me when no one else could. My MacBook got damaged by water, and it completely stopped working. I first took it to the Apple Store, and after checking it, they told me the water damage was very bad and there was nothing they could do. I felt really sad because I had important files and photos saved on that computer. After that, I tried multiple other repair shops, but they all said the same thing—that it was not fixable or they didn’t want to try. Then I found Techs Repair on Google. I called them, and the person was very kind. They told me the estimate is free and I could bring in the device anytime. So I dropped it off and hoped for the best. After 3 days, they called me and explained everything clearly. They said they could not fix the laptop to make it work again, but they believed they could do a data recovery, which means getting my files back. They gave me a price and explained the process step-by-step. I told them to go ahead. Around 2 weeks later, they called me again—and this time, it was good news! They told me they recovered all of my data, including my important documents and family pictures. I was so happy and surprised, because I almost lost hope. I really want to say thank you to the Techs Repair team. They were very honest, professional, and friendly. They didn’t charge me anything just to check the device, and they kept me informed the whole time. I felt respected and taken care of. If you are in a similar situation and need data recovery, I really recommend this place. They saved my files when nobody else could. I’m so glad...

I'm giving this two stars because the people that work here are nice and I don't want to discredit kindness in a customer based business. Unfortunately, I brought my laptop in for a simple diagnosis. It ended up having a trackpad (not clicking) issue. No one called after the first two days so I ended up calling to see when it would be ready. I needed this computer for work so ended up calling several times and drove there twice, but alas it still wasn't ready after 8 days. The battery also somehow mysteriously stopped working while they had it. I was told the trackpad could not be fixed, was recommended to purchase another laptop and charged full price for a battery that was previously working. In spite of the friendly staff Im so dissappointed with the experience. A complimentary diagnosis resulted in what they said was an unfixable issue and $77 for a battery that wasn't previously bad in a laptop than I was told to replace. I just wanted my laptops original issue to...