Quest Factor Escape Rooms — Local services in Shoreline

Poor customer service, janky game that kinda works, do not recommend.

I took my kid (13) for her first escape room experience, deliberately booking Quest Factor for their 2/5 difficulty game. The room was broken when we arrived. To be fair, the host tried to contact me to reschedule, but we'd specifically made time for a dad-daughter date so rescheduling wasn't an option. The only other room was a 5/5 difficulty.

We had a crack at it, but as expected it was far too hard for two relative beginners. The host offered me a 30% discount for the experience, which I think is right and had they followed through I'd be writing a different review. Unfortunately, they would only discount the outstanding half of the fee, not the half I'd already paid to book the room. So basically I got a 15% discount, not the 30% promised. I tried explaining this and the host didn't care. So I feel pretty ripped off - it wasn't the fun experience I expected because it was harder than I booked, and the discount offered to make up for it wasn't delivered.

The game itself was only ok, definitely janky in places. Things like dialing a number on a phone were difficult because the buttons wouldn't press correctly. The lighting was so poor at one point we literally couldn't see the clues, we had to use a cell phone flashlight. At one point you have to type a woman's name into a computer, and there are five possibilities, but you only get three chances before the screen locks for 3 minutes, so we just had to sit and wait. Everything kinda worked, but only just, and it made a hard game harder.

Definitely the last time I'll give this...

We are pretty experienced with escape rooms, and finished the National Treasure room just in the nick of time. Overall the experience was good, but there were a few things that could have made it much better. 1- A lock wasn't working early on in the room, so we figured it wasn't the right combination. After spinning our wheels for 20 minutes, we asked if that was really the right combo and it was, and we finally got it working, but it really set us back. In other escape rooms we have been to, a person is usually listening & monitoring so that if something goes wrong, they can step in quickly and fix it. That didn't happen in this case, and it was fairly clear that the employee couldn't hear us talking unless we used the walkie talkie, so our first suggestion is to have the employees able to monitor the room more carefully. 2- There were some clues (shapes) that were used for multiple, unrelated puzzles. This has a potential of great confusion, and with time running out, it added to our frustration.

The employee did offer us a discount, so that was nice, but our hope is that these suggestions help so that the experience is more enjoyable for...

I've done over 15 escape rooms and my friend has done over 40 and we both agreed this was the worst escape room we've ever done. When we arrived, we were told that a few of the clues in the National Treasure room were malfunctioning. We asked if we could do the other room but he said we couldn't (perhaps it was occupied or booked). He only offered us the option of leaving, and thus wasting the 40 min drive to get here, or calling him when we got to a spot where we couldn't get the clue to work and he would walk us through it.

We went ahead and did the room and we regretted that decision within 10 minutes. There were three large clues that didn't work - having to call him to essentially have those clues given to us took the fun out of a huge part of the game.

Afterward, we weren't given a discount just an apology. I get it - the guy who was working isn't at fault and he was doing the best that he could. The cleaners and game makers don't come out on the weekends so if something is broken early enough, everyone else is a bit screwed. Everyone coming here needs to know that it's very possible you won't get to play your game without being given...