Great American Cookies — Local services in Shreveport

I haven't actually tried Great American Cookie's product yet, but wanted to give a good rating on their customer service skills. A week ago I went in there to see if they could make a cookie cake for my son's birthday the following Saturday.

As everyone knows the storm did a doozy on the electricity and it wasn't possible. They went above and beyond to text me and let me know they wouldn't be able to do the order. They also refunded me. Very cool. I will definitely be going back. I appreciate the professionalism and honesty during a stressful time. It sets them apart since a few businesses and doctors I had prior appointments with did not call/text to cancel or refund in those two...

I ordered a DOZEN cookies online for pickup. When I got there I told the girl I had a pick up and she was VERY rude and looked at me stupid when asking who it was for. They shoved 10 cookies in a tiny box even though I ordered a DOZEN! I was shorted 2 cookies! I will NOT be back to...

Spelled my daughter’s name wrong (spelled it out for them phonetically) when went to pick up it was spelled wrong. Claimed when picked up I misspelled my own child’s name. After discussion finally fixed but said was on person...