Rhino Coffee South — Restaurant in Shreveport

Listen, I understand that the people working here are college age and that making coffee is not an easy or timely task, but I've been in the drive-thru several times, and I can guarantee if there's even ONE car in front of me that ordered a coffee, I will be there for 10-20 minutes. Consistently. This is really frustrating because as a drive-thru, the function of it is to be a quick service option, but for whatever reason, whether it be the lack of staff or the slow machines or whatever, the drive-thru here is never fast or convenient. Not to mention there is a high likelihood the order I get won't even be my own, which is especially frustrating considering I only ever order donuts.

I've tried to be patient as I still love eating southern maid and this is the only place in the provenance area where I can get a donut in the mornings, but after I spent this morning waiting behind a car for 30 minutes, I just had enough. I love the Rhino Coffee brand, and I think the drive-thru idea is a great one, but I'd rather this branch not have a drive-thru than have one that is consistently...

Edit 10/11/25: customer service and quality of coffee have markedly improved. It’s obvious that management reads the reviews and takes corrective action when needed. Staff is accommodating to every reasonable need. Haven’t had a bad coffee in several months and donuts are delivered immediately upon ordering.

Original: Service and quality have been deteriorating lately. At least when we visit almost every Saturday morning. 50/50 shot whether I’ll get a good vs under extracted coffee. Also a 50/50 shot that I’m going to have to request that my donut order actually gets filled. Coffee seems to be finished quickly each time but may need a better process for ensuring that donut orders are...

It’s hard to order from the menu. So I specifically told about the order. She made it different way. I asked her to just fix it a little, because you can’t drink bitter sour coffee, just the way they make it. She made a face, argued, went in the back, started whispering with other co workers, other co workers now staring at me, some giggling, some just staring. I felt humiliated for just a cup of coffee. Not to mention, the girl yelled my name from a corner and tossed/threw the cup on the table like here you go, in your face. She didn’t respectfully call me name and handed over the coffee or atleast left on the counter....