Marble Slab Creamery — Restaurant in Shreveport

Had a really poor experience here tonight, which is unfortunate because it was my first time trying it, and it is just around the corner from home. Could’ve easily became a place I give money to regularly.

I ordered online for pickup. Arrive at the store 4 mins before it’s due for pickup. Patiently wait as 4 staff help 8 customers. Just as they conclude, a group of 15-20 teenagers come in, and immediately go to the counter calling out the employees’ names as they clearly all know each other. Instead of asking if I need help or acknowledge that I was standing there, the staff start serving the large group of teens.

After waiting 4-5 mins past the 6 mins I’d already waited, I push to the register and tell one of the staff that I just need to pickup an order. She then goes to the back to a commercial fridge, to only not find the order. She ask a coworker where the order was placed, only for to be retrieved from a mini fridge from behind the counter, which surely had no chance of keeping it as cold as the commercial unit would’ve. She hands me my shake, which has clearly already melted, and the cup of ice cream, which appears still frozen. Get home only to find out that both are melted nearly 60% of the way.

Product was clearly ready before the site said to expect it. It was then stored inappropriately causing it to melt. And teenage staff will clearly prioritize helping friends over helping customers that have already...

I wanted to share both praise and a concern from my visit around 8 PM tonight. The ice cream was fantastic, and the customer service overall was excellent—friendly, attentive, and helpful.

However, I observed an unfortunate incident that overshadowed an otherwise positive experience. There was an individual—who appeared to be a lead or manager—named Caden/Kaden, who was notably rude to one specific team member that was actively assisting a customer (me). As a corporate director and someone who trains and mentors leaders, I found his behavior concerning.

Correcting employees publicly, especially in a demeaning or harsh manner, is not only unprofessional but also demoralizing to the team and uncomfortable for customers to witness. I was embarrassed for the staff member called “stupid” who was simply just trying to cash me out, and frankly, for Caden/Kaden as well.

Strong leadership is about support, guidance, and respect. If this individual is in a management role, I would strongly recommend that he be provided with leadership development training before continuing in such a capacity.

Again, my compliments to the rest of the team and the overall experience—this feedback is given with the hope of seeing such a great team better supported from...

I have visited this location countless times and have always had a pleasant time besides when I am greeted by one worker specifically “Emily” was her name or so she told me. One of the visits I walked into the store and heard her yelling to her coworkers about a recent intimate relationship she had recently had in the store’s bathroom. When she acknowledged me she continued to talk as if I wasn’t there and curse and explain what dirty and nasty things she had done inside of the store. The next visit entailed her to act as if I wasn’t there and treat me as a friend instead of a customer and when I asked when the cookies were baked she proceeded to tell me the cookies were were old and that the owner did not care about how long they stayed out because it “lost her money”. The marble slab has always been a good place for me to enjoy a desert bug after my last visit when “Emily” was talking about the things she had done in store with a customer present I won’t be returning. Do better marble slab I used to love this place I’d hate to see this place go out of business due to lack of health concerns and employees. The health department needs a inspection or something here to make this...