Staub Appliance Services — Local services in Silvis

Jim Staub is a gentleman and a stand-up guy, but he failed to diagnose and repair the issue with my refrigerator. He came to my home 3 different times to observe an ice buildup in the bottom of my freezer, frost buildup in the door, and the fridge side too warm. He misdiagnosed as a plugged drain, poured hot water down all 3 times, did not fix. Jim never got out a multimeter, never checked anything else, never even used my refrigerator's built-in diagnostics and component tests. All he did was waste his time, my money, and treat a symptom instead of identifying and resolving the root cause. Turns out it had a faulty damper motor, preventing good flow of cold air over to the fridge side and leading to a buildup of humidity in the freezer, and causing the ice and frost buildup. I purchased the part locally, repaired it myself, and everything works perfectly now. Jim needs to work on his diagnostic skills and be...

I have been to Staub a few different times for different reasons with appliances. The owner is a very nice man who is always so helpful. This morning we were ready to buy a new dryer because ours went out. My husband went down to Staubs and told him what was going on. The owner explained to him that it sounds like a fuse and sold him one with an explanation on what to look for and how to do it. Needless to say, our dryer is working good as new! We saved about $400 today by buying a $14 part. Highly recommend Staub and can't...

The older man was somewhat helpful. Then older man said the 50 to 60's man to help me. First he had a look already that he wasn't gonna help me. As i asked questions the older man had already told me. He kept saying then have your husband do it. I responsed with I was told you have the parts. He again said have your husband do it. So ladies a 1 is to high for my review on customer service...