Slumberland Furniture — Local services in Sioux City

HA! THIS POST WAS BEFORE WHAT I WENT THROUGH WAITING FOR THE FURNITURE. NOW I UNDERSTAND COVID DELAYS COMPLETELY, SO NO PROBLEM THERE. BUT! DURING THE MORE THAN 3 MONTHS I WAITED FOR MY FURNITURE I WAS LIED TO SO MANY TIMES I LOST COUNT. MY SALESMAN WAS NONCHALANT ABOUT INITIALLY NOT GETTING MY FURNITURE WHEN PROMISED. HE TOLD ME IT WOULD BE MID NOVEMBER BEFORE I COULD GET THE DELIVERY. SO, HAVING ORDERED IT AROUND THE END OF OCT/FIRST OF NOV, I WENT HOME, PUT AN AD OUT TO SELL MY FURNITURE AND GET IT OUT OF THE WAY SO I WOULD BE READY IN TWO WEEKS. IT SOLD QUICKLY SO AS MID NOVEMBER DREW CLOSE I GREW VERY EXCITED TO GET MY PURCHASE. AROUND NOV. 14, I WAS IN SIOUX CITY ANYWAY SO I STOPPED IN TO ASK WHAT TIME THE TRUCK WOULD BE COMING. SINCE I HAD HEARD NOTHING FROM HIM BY PHONE OR EMAIL, I WAS SURE I WOULD HAVE IT BEFORE THANKSGIVING. HE WENT TO THE COMPUTER BROUGHT UP HIS INFO AND TOLD ME IT HAD BEEN DELAYED ABD I WOULDN’T HAVE IT UNTIL AFTER THANKSGIVING AROUND THE END OF NOVEMBER. I WAS DO UPSET THST NO ONE HAD CALLED AND LET ME KNOW ABOUT THIS DELAY THAT I THOUGHT I WOULD CANCEL MY ORDER. THE NONCHALANT SALESMAN SHRUGGED AND SAID OK. WELL, I HAD LOOKED SO LONG BEFORE I FOUND WHAT I WANTED, I DECIDED TO KEEP IT AND WAIT, BUT VERY SPECIFICALLY TOLD HIM TO CALL, TEXT, OR EMAIL ME IF THERE WERE ANY OTHER PROBLEMS. HE SAID HE WOULD. SO THE FIRST OF DEC I HAD HEARD NOTHING AND ASSUMED EVERYTHING WAS OK. I CALLED SLUMBERLAND, AND TALKED TO A NICE LADY WHO SAID MY SALESMAN WASNT THERE BUT SHE LOOKED UP MY ORDER AND SAID IT WOULDN’T BE COMING UNTIL THE MIDDLE OF DEC. EXTREME DISAPPOINTMENT AGAIN! I’d already gone through Thanksgiving with no furniture, but at least I would have it by Christmas. Again I was in Sioux City around December 15, so I stopped in, my salesman was there and I asked why he had never let me know how late my delivery was going to be. He said he had been so busy he just forgot. The 3 times I was in the store, I was the only customer there, so I found that hard to believe, but let it go. I also was told my furniture would not be delivered until after Christmas. I got in my car and cried. After Christmas I called was told my furniture was there. Holidays over, really didn’t care any more, but I was tired of sitting in wing back chairs watching TV in the evening, so I asked when it would be delivered. Well, Slumberland apparently only delivers on Fridays in my area so it would be the first of January. Oh, no. “We don’t deliver on New Years Day and that was a Friday.” Sigh. So it would be delivered the next Friday, Jan. 8. At this point I really didn’t care and I really didn’t believe ANYTHING Slumberland was telling me and was pleasantly surprised when they called Thursday and said it would be there Friday. Yay. So Friday, believe it or not, the truck showed up. I had ordered and paid for furniture set up because I have recently had back surgery and couldn’t do it myself. So when the men jumped out of the truck, I masked up and greeted them. I saw they had no masks, so I offered them some paper masks I keep near the door. They refused them. They refused to wear masks in my house. I have had no one in my house since Covid peaked in Monona County especially without a mask! But what was I going to do? Send them away after all this time? My husband went to the basement, I let them in. They hauled in the furniture, put it where I wanted it and attached the legs, picked up the packing materials and left. I didn’t talk much so neither did they. Never again,...

We had been out furniture shopping all day. Annoyed by sales associates who would follow us around the entire time and not leave us be. By the time we got to Slumberland, we had just about had enough. However, when we walked in we were greeted by Teri... we explained that we were just looking and we would find her when we were ready...and she left us be!! How wonderful!!! We found the couch we wanted, got her attention like we said we would and it was a seamless transition. She was sweet and professional and we left feeling happy with the service that was provided and the great sale we got on our new couch . THANK YOU Teri for knowing how to read your customers 💗 12/21/19 Edit. Loving our couch we purchased a few months back!! We went in today to purchase a bedroom set. Once again, greeted by the awesome Miss. Teri 🥰!!! She let us do our thing, checked back in when we were about to leave. At that point we didn't think we found what we were looking for. Saying goodbye, we noticed a bed that we looked at, but passed on. Second look SOLD!! So glad she stopped us before walking out. Excited for our new bed frame and end tables!!! Another great experience at Slumberland...

We ordered a bedframe (headboard, side rails, foot board) from Slumberland in Sioux City. We have our bed stripped, all other furniture moved out of the way, and a car moved out of the garage to facilitate them bringing in and setting up the frame. We purchased the "White Glove" service. BTW: it is 0 degrees outside. The guys who is apparently the spokesperson for the crew, is wearing shorts. (see reference to current ambient air temp), refuses to wear a mask. I offer them masks I have just removed from the box they came and he says he's not going to wear a mask I touched. But they can reschedule our delivery for another day. Really? So he suggests I just "stay away from them" and everything will be fine. We had a brief but fruitless discussion about masks. Calling the store was an exercise in futility. Seems they know this guy has strong opinions. The woman I spoke with also said it's hard to hire right now. Wow. Just wow. I won't do business there again. If you do, and you care about COVID precautions, I'd suggest you discuss it with them up front. If they had told us what to expect, we would have made other arrangements. I'm tired of stupidity...