I didn't know that I could be so disrespected by an online pickup order. I ordered through grubhub for a pickup and when I arrived the app said it wasn't ready yet so I stayed in my car and made a phone call. As I was on the phone someone came out the door to talk to me (which I thought was very strange because the sign i parked in front of and the app make it very clear that I have to go in. They asked if I had an order too pick up, I said yes, they said it was ready so I followed them in to grab it. Once I was inside I heard comments of "why was she just waiting outside" and "what was she doing" and other related comments in tones that would indicate that I was stupid. Then I heard a begrudging "I'll bring it out to her" which really helped me understand that no one knew I was standing in the lobby hearing what they were saying. First, if you're going to be disrespectful make sure the person you're talking about isn't standing 10 feet from you. Second, I apologize that I took up a spot in your otherwise empty parking lot for 3 minutes and that seemed to be such a problem for you. I also got a one spork for 2 meals so that's not...
   Read moreIf you are working as a DoorDasher, do NOT go to this location!
When I came to the speaker to confirm that I had a DoorDash order for a customer, the lady who spoke to me gave me attitude and said she couldn't hear me. I confronted her about her remarks and warned her that this is not how you handle customers. I spoke loud enough but without sounding like I was causing trouble. She rudely told me to go to the window, which I did. When the manager came by, I told him about the issue but he didn't do much about it. When I was handed the food to deliver to the customer, they wished me "Merry Christmas" in a RUDE tone of voice. Is that a good Christmas wish when you're having a bad day? Not at all. Right as I left, I called the company's customer care line and explained to the representative about the issue, and she said she would call the store about what happened.
The only thing good was the food and hot and fresh while I was on my way to deliver to the customer. I will never return to this location until these people working here can clean...
   Read moreWent through drive thru got told it would be 10 minutes for chicken to cook an hour and half before close, so I told them I would be back, I placed an online order and they end up calling me and telling me that they are out of chicken.. lol okay.. so then I call back to speak to a manager, not only was she rude but also changed up the story that they had already told me once before.. âthey arenât allowed to get chicken out of the freezerâ lol itâs sad people are too lazy to do something so simple especially when it is there job!! On top of everything when I asked to get my money back I was told no and I need to call customer service to do so.. 100% DO NOT recommend especially when clearly itâs not âfreshâ. Although Hamilton kfc is top notch and would of made...
   Read more