Nex-Tech — Local services in Smith Center

Called in a down Internet line. No call back from the voice message given at ten till seven in the morning. Called again at 9:45 am…put in a ticket…they said they’d call me. No call. After one pm…called again “No idea, we can’t see what they do.” Asked to be transferred to the Smith Center office. Thought I called that number…act of God to get to their office. Seemingly have no way of getting cold if their technicians. “If I see them, I’ll let them know, but we rarely see them.” “You have no way of getting ahold of them?” “Guess I can send an email.” “Please do, thanks.” Still no phone call. Three pm, “Guy was there and fixed the line.” “Do you know if that fixed the problem inside?” “You can check when you get home, not showed to go inside.” “They were allowed to go inside, nobody called me.” That home is an Airbnb, run by Internet. It is very important to have functioning Internet. The frustrating part…zero communication, no way of getting answers. Simple communication, of any form, works have decreased the frustration of your client. Being able to access answers…decrease the frustration. Horrible customer service experience…and didn’t need to...

Paid for bill without my name on it and couldnt get a time as of when i would get my services provided to me because my name wasnt directly on the list. Say if i was a good samaritan and paid for someone elses bill and asked will this be taken care of they couldnt tell me because i am not on their list? Could rob me of my money perhaps? But paying for a bill is now "confidential" even if youre just trying...

I am amazed at the efficiency of Nex-Tech's fiber installation crew. It is never easy to access older buildings, but they did a fast, neat job of it. They made work by previous companies look...