Hot Buys Furniture — Local services in Snellville

We purchased a couch and the experience was excellent. It was only a week from when we purchased to when it was delivered. When we went back to purchase the matching love seat, we were told at first we would have it the next week. Before we even left the store we were told that it would not be in stock for another two weeks. They did give us a 5%discount due to the switch even while we were in the store which was appreciated. We were then told it would be on us to call the store back "a few times" to make sure that it would even be available the day that we selected and paid for the delivery. We called last week to ensure delivery was still on track for this week and were told that we could possibly see delivery the week we had called in at the end of the week and someone would let us know. No one called and no delivery. We called again this week to ensure delivery of our original delivery date and were told that it wasn't going to be in stock until the middle of april. We explained when we were there that we had company coming in from out of town and needed the extra seating and they ensured they would have it in and delivered to us before our company arrived. When we questioned about a refund we were told we could come in a pick something else out or that we would need to come in and speak with our sales person who was not in or available at the time of the call. Very very disappointing experience when you are upfront on your needs, pay in full, and then the full responsibility is put on the customer to call and make sure what you paid for and set up delivery for is actually going to show up when it was promised. Will never shop with them again and don't recommend them if you are looking for a furniture piece and expect it will be delivered when it was promised. Also wouldn't recommend them if you don't want to have to keep calling them and beg for information. It appears that is a lot of confusion and miscommunication...

I recently had the pleasure of shopping at Hot Buys Furniture for various pieces including sofas, dining tables, beds, and home decor. From the moment I walked into the store, I was greeted with a warm and inviting atmosphere. The selection of furniture was impressive, with a wide range of styles that would suit any taste and budget.

What truly made my experience exceptional was the assistance provided by the salesperson, Belal. His expertise and attention to detail were evident as he helped me navigate through the store's extensive collection. Belal was patient, knowledgeable, and had a keen eye for design, which made the process of selecting the perfect pieces for my home both enjoyable and effortless.

The quality of the furniture I purchased is top-notch, and the prices were incredibly reasonable, especially considering the high level of customer service I received. The sofas are comfortable and stylish, the dining table is a beautiful centerpiece for my meals, and the beds are the epitome of comfort. The home decor items I chose with Belal's guidance have added a touch of elegance to my living space.

I am thoroughly impressed with Hot Buys Furniture and cannot recommend them enough. If you're in the market for new furniture, make sure to ask for Belal—you won't be disappointed. His professionalism and dedication to customer satisfaction truly stand out in today's retail world. Thank you, Belal and Hot Buys Furniture, for making my home a more...

The customer service was great in the beginning. Now when it came time for delivery, it was a nightmare! The delivery company brought a defective bed set. They also brought the wrong size drawers for the bed so we had to wait for them to bring us the correct sizes. Which is fine. But then we realized the mirrors on the bed were broke . When the delivery people came back, he told me “well why didn’t you say something earlier before i came back? Why are you just now saying something?” I didn’t notice until after they left so that’s the reason why i said something late. The delivery people also had an attitude about us asking them to remove their shoes in our home in which we just got new wood floor a few days before they came. They argued with my parents and i almost kicked them out of my house because of how disrespectful they were. And when they left our home, they left a mess with paper wrappers everywhere, screws everywhere, they didn’t clean up before they left. The sales person also forgot to put in a second order for the nightstand so that didn’t get delivered either. When we called him, he said he thought we only wanted one. Never again will i buy furniture from this company. Dealing with their delivery company and warehouse was just a hassle. They have nice furniture for a decent price but not enough to deal with the mess that...