Cleveland Clinic - Solon Family Health Center — Local services in Solon

Imposters where physician assistant pretends to be the orthopedic surgeon, phone runaround, unskilled nurses, on call doctor never called back, the orthopedic surgeon’s inability to read x-rays, zero response from ombudsman or patient experience office despite multiple follow ups from me, the patient!

Here’s my email I wrote to CEO:I filled out your survey from the Cleveland Clinic Office of the Patient Experience and also went to the CC website to read about the Patient Experience office.I thought that that office was actually interested in my experience so I cannot understand why I have not received ANY communication from them!I fractured my my toe sept 25 and went to the Orho express care in Solon. I don’t understand how Cleveland Clinic, touted as being “the best” could fail in so many fronts:1. Sept 30 I left a very detailed voicemail at the Patient Experience Office. Did you not get this? If not why? what is the purpose of having a phone number with a recording asking the patient to tell you about their experience and no one has the vm? Now I, as the patient, have to spend my Fri nite instead of with my family and after a full day of work, writing to you. Why?Why did it take me to remind and chase the ombudsman’s office to contact me?why did I have to call 3 different phone numbers to have 3 different conversations with phone operators just to be transferred to the ortho clinic that serviced me? I actually never got transferred. After an hour I just plain gave up. What is the direct number to the ortho clinic i went to where someone actually picks up the phone?why when I called the 2 nurses on call: 1 told me to buddy tape my broken toe to the wrong toe? 1 told me that I needed to make an appointment with the doctor to answer my question about getting an identical shoe to the one given to me so my hips would not be lopsided when I walked? You don’t need a doctor appointment to answer this question. At my first visit: why did the PA not correct me when I addressed him as doctor when he is a PA? Why did the nurse refer to him as “doctor”? Does Cleveland clinic allow pretenders to mislead the public with credentials  that are not true? Why did the PA ONLY give me a prescription for Naxoprene and say “ice is best”, and buddy tape to the other toe, not the one the nurse on call advised” as the ONLY directions for care? He said nothing about Epsom salts, how often to ice, anything about elevation, and zero about how to buddy tape! My toe was actually buddy taped incorrectly- it was skin to skin and he saw that. I learned all the rest from doing internet searches! Why when I called to talk to a doctor on call, I was told by the 3rd operator (because the second operator told me to call a number that was a “secret number”) that she would get a doctor on call to call me and if I did not hear back to call back”.  Guess what? NO ONE ever called me back (so much for “doctor ON CALL”). Why ?On my second visit, when I asked the Dr to show me where on my toe my break was, she touched my skin on a point higher than what my actual x ray showed. Why?I filled out a survey that Cleveland Clinic gave me. Did you get it?I expect more from Cleveland Clinic. My overall patient experience was disappointing. I shudder to think how it would have been for a patient  if something more serious. The service I should have received should have been a very simple exercise for you. My case is not that complex.I look forward to 9 separate thorough responses to each of...

I have called the phone number listed for this practice 2 times. Both times I spoke to an operator. I have orders from a Radiologist to have a biospy which must be performed by a specialist. All I would like to know is if I am able to achieve having the biopsy during the first appointment or if I will need to schedule an additional appt if the decision to have a biopsy is confirmed by this specialist. I am a person, I have responsibilities and I am held accountable for my time. I can't get a solid answer from this office to determine how much of my time they will need in order to perform what should be a routine appt. Instead, I have an operator telling me that I can't talk with anyone at the office she cannot tell me if they even have the equipment on location to perform a biopsy or if the doctor is going to have to order this procedure to be performed elsewhere. It is completely unacceptable to have patients scheduling multiple appointments to get results, when a little planning ahead could easily be managed. With the lack of upfront communication, there is no evidence to support that this practice has any level of professionalism or courteousy for their patients. I am seeking help elsewhere and would advise anyone else to do the same. If I can't get a simple question answered to determine how much of my time will need to be alloted for an appt, I should not expect the in person care to be anything but...

I have been going to my PCP at Solon Cleveland Clinic for about 8 years. He is a very professional internist, easy to talk with, very upbeat personality, always prompt for appointments, thorough, quickly puts all my test results and medical information on "My Chart" which I can access on my computer.It is a 50 minute drive each way, but I have confidence in my doctor so won't change. Anytime I need blood tests, ultrasound, MRI, mammogram, etc. it can be done in the same building or at Twinsburg, if I prefer. The doctor answers my questions in person or online.My doctor is also kept aware of my OB-GYN oncology care as all my various Cleveland Clinic records are computerized. If I go to the ER, the triage knows everything necessary about me immediately via the computer. I also took my father to this same doctor for 9 years when Dad was aged 90-98 and both Dad and I always had great confidence in the care he received. My only regret is that the doctor could not visit Dad while he was in nursing care or hospice during his last two months of life and once a patient is admitted to a hospital (e.g. Hillcrest, South Point, Main campus, etc.) the PCP is not there to supervise your care or visit during these scary,...