KFC — Restaurant in Solon

Today was the worst drive through experience ever!!! Since they closed the dine in, the only choice was to use the drive through, due to my deafness i wasn't able to order my good at the speaker box instead i pulled to the window i showed the employee my order, she told me to park over there cause she needed to receive the money from the car behind me i was confused cause this never happened to me before i was able to place my order at the window and pay for it without being asked to pull out....the employees came out telling me to go around and pay my order, again i was co fused as to why i have to go around AGAIN? ....another line to wait and wait til i get to the window the second time i paid my ordered but was confused why it was less than i expected i told her did u get 2 ordered she nod said i got it then she gives me the bag i said i order 2!!! She said oh i did not know that u have to go around the drive thru again i said that it i wanna speak to manager I was so furious and i did not like the manager at all she was yelling at me talking too fast i was unable to understand her i was yelling telling why i have to go around again for the 3rd time this shouldn't have happened and u people closed the dine room, u expect people who cant hear to keep going around the drive thru several times foe them.to get their order i...

Just like every other review left for this location, the food was awful. Ordered off uber eats a 4 piece chicken meal. Received 3 pcs of chicken, no biscuit and fries instead of mashed potatoes. What is the most ridiculous thing is there was a sticker on the box with my whole order listed it on it correctly. If you guys don't want to do your job, then just don't do it. I called up to the store and some girl tell me not to be upset about the order being wrong and to come back up there and they will remake it. That show's me she wasn't even paying attention, I ordered it on Uber eats, if I was able to leave work I would have been in the drive through the first time, and I always check it before leaving especially there. They are always the works KFC/TACO BELL in the area. They need to close this one down or get some management that actually cares about the product they are...

Chicken is dry and rubbery. This report was consistent with the experiences some of my co-workers had with this restaurant. The employees are either leaving the chicken in the fryer too long and overcooking it, or they are re-frying yesterdays chicken. Either way, myself and my co-workers have decided not to eat here any more. Took a chance and ordered dinner. 8 piece bucket, large mashed potatoes and gravy, large mac and cheese and biscuits. Ended up 2 mashed potatoes and no mac and cheese. These people want 15 dollars an hour or more,, the place wasn't busy and they can't even follow directions. They also fixed the order an hour early at 4:30 pm when I specified 5:30 pm. Had to leave work early to pick up. Chicken appeared under cooked this time though that can be addressed with some warming up. Very...