Planet Fitness — Local services in Somerset

I recently had the pleasure of experiencing exceptional service at Planet Fitness in Somerset, MA, and I couldn't be more impressed.

Firstly, I must commend Kate, the manager, for her unwavering dedication to ensuring the members' satisfaction. From ensuring the gym is immaculate at the crack of dawn to providing top-notch customer service, Kate's commitment shines through. Her professionalism and attention to detail are truly commendable. 👏

Additionally, I want to highlight Matt, whose positive attitude and willingness to assist make every visit a delight. Despite the challenges of staffing, Matt's cheerful demeanor sets the tone for a fantastic gym experience. 🌟

Furthermore, I must mention Daylin, the personal trainer, who, though I haven't utilized his services, has always been kind, knowledgeable about the gym and machines, and actively engaged in assisting members. His presence adds tremendous value to the gym experience.

Overall, the team at Planet Fitness Somerset, led by Kate and Matt, sets a standard of excellence that rivals even high-end establishments like Equinox. Their dedication makes every visit enjoyable and rewarding. 💪

I look forward to continuing my fitness journey with such an outstanding team. Thank you for providing such exemplary service.

Rating: ⭐️⭐️⭐️⭐️⭐️

—Unable to find the franchise owner's e-mail to forward this too would appreciate a...

I love this gym and love working out here and will continue to work out here! This is the only location (somerset) that has the most “not so nice” workers! Ive been to many planet fitness around mass(south dartmouth, both fall river location, worcester and puerto rico) and this is the only location that the workers pick and choose on who to greet on the way out! Idk if its part of their job or not but every planet fitness i go to they greet me on the way in and out! Yes here they greet me on my way in but im sure its because i was to go to the front desk to badge in, but on the way out i noticed they see me n look away and act like they didnt see me just to not greet me including the mangers which i dont really care, at the end of the day i pay my membership and willl continue going there but itd he nice if they treated everyone the same! Ps the ONLY worker who actually greets Me on the way in and out is the guy with the afro! But yeah just wanted to put it out there n i hope they all read this, im sure u know who i am and dont bother greeting me on the way in if you aren’t gona do it on the way out! Andd iknow we gotta wear masks and i respect it but iknow pulling it down for about 10 seconds to breathe wont hurt! Their quick to b scavenging people who put their masks down to catch...

I was charge for the months the gym was closed due to corona and my aunt that signed up with me on the same day was NOT .. i Asked the manager Josh for help and was blown off and was super loud about how it was my fault because I didn’t have the money in the bank ... but I did... I was just charged all at once and was charged late fees for every month also !!!! I have proof of the money being there and even so I got charged hundreds of dollars for nothing considering no one else was charged while the club was CLOSED . I was blown off and ended up having the teller at my bank call for me to cancel because he wouldn’t cancel either ... he also gave the bank tells a hard time . And I have to cancel my card with my bank and wait for a new one ! I was never able to get ahold of anyone at “corporate” because there is none . Every planet fitness is individually owned so this review is for the owner since I got no help at your planet fitness location and still paid them money that no one else had to pay ... And I had to sign up some where different .

** Response to planet fitness’ reply — payments were NOT frozen ! That’s a lie I have my bank statements and my receipt from paying after I went in ! I also have a print out the manager...