Sonoma Fit — Local services in Sonoma

I was a member of SonomaFIT for some time, but I eventually needed to cancel my membership as well as a second account I was paying for. I canceled both accounts, but they were improperly handled, and I continued to be charged despite my cancellations. When I noticed I was still being billed, I reached out to resolve the issue but received no response. Eventually, I was connected with the manager, Leo Pardo. He assured me on multiple occasions that he would handle the situation and provided me with several dates when it would be resolved. However, these dates came and went with no resolution.

Life got busy, so I set the issue aside for a while. When I returned to follow up, Leo started dodging my calls. Frustrated, I decided to confront him in person at the Oasis location, only to find him scrolling on TikTok and vaping inside the building. I found this extremely unprofessional, especially when he claimed he was too busy to address my issue while simultaneously engaging in such behavior. Shortly after, I learned that Leo was no longer the manager of all the locations—a smart decision on SonomaFIT’s part. They replaced him with someone named Trey, though I have yet to confirm if Trey even exists. No one at any of the four locations seems to have his contact information, and I was told his base is in Petaluma. I took a trip to that location one afternoon, only to find the building completely empty. It’s like the place is running itself.

I’ve also heard rumors that SonomaFIT is experiencing financial difficulties, which I’m beginning to believe based on my experiences. On top of all that, they charge an annual fee to “maintain equipment,” which seems redundant considering the monthly membership fee is already around $100. It feels like an unnecessary charge, especially given that the facilities lack essential amenities like a sauna, and the bathrooms are often dirty.

SonomaFIT has some serious issues to address, from poor customer service to inadequate facility maintenance. I’m disappointed with my experience and cannot recommend this gym until they resolve...

I was a member at the Petaluma location…it’s a read but if you are thinking about starting here, I would not…The staff at this gym treats members like garbage! When I went to begin my membership, it was during a promotion. I was told to come back the next day because it would be a fresh billing cycle, it would make more sense, and that they would honor the promotion. When I went in the next day they denied the conversation and it took awhile of convincing and e-mails with Britney jones to finally get started. I would have just started the first time I came in, but they told me not to, and the wanted to charge me more money! I went in one night and it took me a few minutes to unlock the front door with the app, when I got in finally, I had forgot to swipe a second time at the desk (though my info is logged from opening the door) and Britney again emailed me right away threatening to revoke my after hours pass. A simple “hey don’t forget to swipe a second time” would have been a normal thing to say… Now I’m trying to cancel my membership and am being treating like I am a crazy/rude person! It is WILD! I can’t get a hold of anyone and am only receiving rude/snarky/short remarks from emails. They act as if I was the meanest and craziest person ever. I really am at a loss. The gym itself was dirty, equipment always broken, sinks never worked, water fountains never worked, despite talking to the front desk. The bathrooms are filthy as well. Front desk is full of kids so I don’t blame them but management is just awful. I’m glad to be leaving. Though I only gave 28 day notice instead of 30 so they want to charge me another $100! Insanity! I know other gym owners and have been a member at multiple gyms throughout my life and this is by far the worst! I can go on but I reccomend going anywhere but here! This place is absolutely terrible. For $100 a month, it is not even close...

Sonoma Fit is an exceptional gym that provides its members with a wide variety of equipment, classes, and services. The facilities are always clean and well-maintained, and the staff is friendly and helpful.

The gym offers a wide range of cardio equipment, including treadmills, ellipticals, and stationary bikes, as well as weightlifting equipment such as barbells, dumbbells, and machines. The staff is knowledgeable and can help you create a workout plan that is tailored to your goals and fitness level.

Additionally, Sonoma Fit offers a variety of group fitness classes, including yoga, Pilates, cycling, and more. The instructors are experienced and make the classes fun and challenging. The schedule is also very flexible and allows members to attend classes at different times throughout the day.

The gym also offers personal training services, which are great for those who want extra guidance and motivation. The personal trainers are certified and have a lot of experience working with different clients. They will create a customized workout plan and provide you with the support and encouragement you need to achieve your fitness goals.

Overall, Sonoma Fit is a great gym that offers a wide variety of equipment, classes, and services. The facilities are always clean and well-maintained, and the staff is friendly and helpful. I highly recommend this gym to anyone looking to improve...