The Misk Shoppe — Local services in South Brunswick

EDIT- USPS marked the package as lost/misdelivered & this company still insists I lied, just look at their response. They could’ve filed a claim but refused to. They keep insinuating I lived in a bad area on multiple platforms so I am at fault for that (I do not, a new mail carrier mixed multiple packages up. Where I live shouldn’t matter anyway or make me less of a customer.) They go as far as to thank the thief? I guess they’re trying to be cute insulting me sticking to their guns that I lied to them even after having proof. Stay far far away unless you like to give your money away to rude fraudulent companies. Reviews on other sites indicate I am not the only one with this issue, they just like to delete their bad reviews on here so it stays hidden.

I pre-ordered an oil from their store that was unfortunately mis-delivered by USPS. The only way to contact them is through their phone which they will take as long as possible to acknowledge just to ignore you. The owner will raise his voice at you on how he wouldn’t make money if he helps me out with an actual solution and hypothetical $400 orders (which if their a business worth their salt they would have insurance) and is beyond rude. Their solution was for me to buy another product at a discount which I did not see as a satisfactory resolution & was called a thief because I declined this option. Just because you’ve been burned by other customers doesn’t mean everyone is out to get you & give you the right to treat all your customers like dirt, some of us just want the product we ordered or at the very least an actual type of refund. Just because I don’t want to spend even more money at your business after being yelled at does not make me a thief, what even...

I placed an order for two perfumes. I opened one perfume and the glass wand inside had been snapped. The perfume opened fine and there had been no sign that I had broken it. There is broken glass inside and I cannot use it. The other perfume is not broken. I smelled it once and it immediately made me sneeze and made my eyes water. I spent over $70 on my order. I have not put it on my skin. I emailed customer service explaining what is going on and got no response. I left a message directly on their website explaining what had happened and got no response. I left comments on their tik tok page and I did get a response saying they would get back to me. It’s been over a month and that is the only response I have gotten from anybody. I have also called the store and nobody has answered the phone. I explained in my email and the message online that I was willing to send back both perfumes and receive new perfumes so I can still promote this family business but now I do not want to promote this business because I placed my order on June 19th and the company has put 0 effort in resolving this issue. I have seen many comments on their tik tok about bad customer service but the comments are not there anymore. I understand they blew up on tik tok and it is a family business but there is more to running a business than...

I come here like once a year to find some staple bases for my personal fragrances with some friends. The perfumes, oils, and home fragrances are just unmatched. Everything is rich and authentic. The prices are fair and the service is tops. I was able to smell anything I wanted, I went nose blind a couple of times from over indulging, but a couple minutes outside and I was back at it. Haha. They have a kastoori black musk that I wear obsessively (it’s not for everyone, but I love it). Come here for a gift, something for yourself, or even a special afternoon. I would go here as part of a date if I lived closer, it was a...