Melrose Family Fashions — Local services in South Houston

I just experienced the WORST customer service at your location on Spencer and Perez street. Who ever is doing the hiring needs to take a better look at who they are putting in charge of their store. I strive for customer service, so when I came upon this group of ladies today I was very upset. Never shopping here again. As I walked up to make my purchase, one of the girls slams the “register closed” sign on the counter. I wait a couple seconds for one of the 3 other ladies behind the counter to say, “ here” or something. Not one said a word. I walked to the open register and one of the girls is literally straightening her hair behind the counter by the register!!! I mean really? What does that show to your customers ? It gets worse, all the girls just stood there talking amongst themselves not even saying one word to me and we’re looking at me as if there was a problem. I felt very uncomfortable. Melrose, you have to do a better job at who...

service is not good. i tried to purchase a shirt with a 100 dollar bill. the cashier tells me she has no change.... ok so i asked for my money back so i can get change..... well..... she tells me she cannot give me my money back because they don't do cash refunds.. first of all i wasn't asking for a cash refund. i was asking for my money back because your telling me theirs no change. it not my issue if you don't have change. she made no scene. she wanted me to walk out with my shirt and...

The girls in there last night gave me incredible service! My card kept declining & y’all didn’t accept Apple Pay. The girls offered to hold it till tomorrow (today) but it wouldn’t work since my daughter needed the stuff for school today. I went to my car after closing time and found my credit card. They let me come back in to purchase it. I’m glad they did because I would have felt like worst mother...