Days Inn & Suites by Wyndham Pasadena — Hotel in Pasadena

I came to Houston for the first time for my birthday hoping to have a great experience. This was the second hotel that I’d arrived at that day which was dirty. My room was infested with roaches that tried to literally come into my cup and my food!! Checked in at around 9pm and left by 12am due to the bad conditions. Initially after seeing one roach I just thought maybe it was just one. But from 9-12 I saw at least 10 roaches, this makes me question the cleanliness of the location in general. If the room is infested with roaches, then what else is it infested with?!? Bedbugs next?!? No thank you, I will not be bringing any of these insects home with me. I tried to still enjoy my night so by 12am I went to the front desk to make them aware of this situation I believe his name was “Balt”. He informed me that no rooms were available, no cleaning staff available, and that there’s nothing he can do on his end. This is ridiculous, after a guest only being at a location for four hours just to only complain about an entire infestation!! Nothing can be done?!? He also handed me roach spray and that was it. Am I supposed to stay up all night spraying down the roaches hoping one doesn’t crawl on me?!? I’m also questioning this as well, to just have roach spray on hand and ready to go.. that means that hes used to these type of complaints. They need to get an exterminator I am not an exterminator. At this point I really went to sleep in my car, I was better off there than to stay in that hotel room scratching all night with the roach spray beside me fighting for my life on vacation. Please either stay home or sleep in your car. This was the worst experience of my life and I never want to stay at any places by Wyndham again. I stayed up until 4am!! Trying to get transferred to either a new room or location and neither Travelocity or Wyndham themselves could do anything at all for me. I was so desperate to have a good experience I even asked the customer service representative to try to find me a new hotel whether it be even an hour away… and no one could help. Worst experience, worst birthday, and no compensation for this...

I am so upset that I had to come back and delete my previous review. I had given it 5 stars and written a great review! BUT I recently have been having issues with this hotel. For one, they have kids outside with a TENNIS BALL hitting VEHICLES. not one or two but 8 vehicles were continuously HIT! That did not stop them until some other guests got upset and reported. Well another issue, I know this is NOT a 5 star hotel. OBVIOUSLY. Well I had a VERY rude man BANG BANG BANG on my door. He worked here, he said I needed to be quiet because downstairs is complaining! They worked nights or something so I apologized and said sorry and ok. Well he still didn’t leave. He kept saying it over and over. I said OK THANKS. here’s the thing ! My kids were asleep. No one was jumping. I have a 2 year old and a little baby who doesn’t even walk. Only crawls. Like I said. This is not a 5 star hotel. You walk and you can hear your own thumps. I hear loudness all the time. Banging fighting next door and in halls but I don’t complain because you get what you pay for and obviously it’s not a 5 star hotel. What do ya expect ? But the fact that I now have to discipline my children from even CRAWLING is horrific or put my 2 year old in timeout because he’s not allowed off the bed because I’m afraid of noise and that the angry man will come up here ! If it was an issue they should have given us a room downstairs. We spend ALOT of money here and for my children and I to be treated like that ! I have to shuffle my feet so that I won’t make any noise! THIS IS NOT THE HILTON! you have CHEAP FLOORS, there WILL BE NOISE! I’m absolutely appalled! The cleaners are the sweetest people ever. I feel for them ! They also put up with their fair share...

I stayed here for one night in a non-smoking King room. We checked in fairly late, around 11pm, and were given out room key quickly. The guy at the front desk wasn't particularly friendly but gave us what we needed in a timely manner. The room was clean, smelled ok for a hotel chain, and was what we had paid for. The bed was a little firm but comfortable and had clean linens. There was one pillow that was really flat and hard but otherwise the bed situation was fine. The bathroom was roomy, though the curtain on the shower was annoying to work around with 2 people in a shower. Plenty of towels were available for 2 people. The TV and all lights in the room worked fine, as well as the A/C. Overall everything was about as good as you can expect for $70/night in a chain hotel.

The only real highlight that exceeded my expectations was the breakfast. Luckily they didn't put everything away at 9 or 9:30 when the sign said breakfast would end, because we didn't get out of the room until closer to 10 am. The breakfast area had bagels, muffins, dry cereals, oatmeal packets, whole and 2% milk, a few apples and bananas, a self-serve waffle maker which was fun to use, juices, coffee, and condiments like jam, butter, and syrup to go with everything. I had expected some no more than a few individual serving cereal boxes and milk, so this was a...