Magic Fix — Local services in South Portland

Updating my original review after the owner communicated the pricing more clearly than what was offered in-store. The important part is this: The iPad screen repair was 10/10. I had a overall great quality screen replacement and only had a one day turnaround time. Happy to have the screen fixed.

I just want to say now from my earlier review, I am not interested in any refund. I just had a problem when the price quoted to me (109) via website/email to repair my screen did not match the price I was charged (189). This could have been handled via some price haggling or additional questions on my part("but you quoted me this?") but I had my young kid with me and was not up anything that might be confrontational. I left feeling as if I was labeled a chump in person but not via email. I do not believe the owner intended this. The owner states the email I received was a quote for just the part. Not the labor. If the part truly cost 109 and the labor was $80 for 2 hours of work, that is plenty fair. The customer will always value price transparency and a paper invoice (even handwritten is fine) with some clear parts//labor break down would help to inform customers. Every mechanical shop, contractor or repair specialists provides a clear paper estimate with this exact breakdown. Also, if someone asks through your website for a quote on a repair... if you're going to only give them the price of the part and not the whole repair, say "The part is $XXX, cost of repair services will be varied between this and this depending on damage". There are lots of people just like me that just want a simple concrete exchange...

MAGIC FIX's service truly lives up to its name. Dropped my phone in the ocean and thought I had lost an entire vacation's worth of precious family moments I had captured. Fatima's warm friendly personable customer service immediately put me at ease. I could tell that she took the situation as seriously as I did, and that she was going to try every way possible to recover as much as she could. Several days later my phone came back to life and I was able to transfer everything to a new device. Despite burning several brand new phone screens in the process of diagnosing the issue (which she did not charge me for btw), I could tell that she was genuinely happy that she was able to help me recover the data. This is a business that TRULY CARES about its customers!!!!! SUPPORT THIS LOCALLY OWNED FAMILY...

Actually it should be 1.5 stars. The reason for this rating is the near complete lack of responses to my voicemail (they never answer the phone and it goes to voicemail. [Side Note: the voicemail has a different business name] I've left several messages to no avail.) and I've attempted messages through the links provided when you Google them and only received 4 responses, 2 of which were "Greetings". I also have requested 2 quotes through their web link and not received any responses. Even going directly to their website and trying to get them to assist me has been a fruitless pursuit. I will be going to one of their competitors on Monday to have my...