Rose Medicine — Local services in Southfield Township

Simply put, if you’re in customer/patient care, you do not speak over someone when you’re trying to resolve conflict.

Two days in a row, the same employee, Keebler (unsure of spelling so apologies) has aggressively tried to silence me by speaking over me when I’ve responded to her question. I admit, I may have been intratable the first time as I am not getting the care I need. For the second call, I did reset my approach to have a space of equal respect. Unfortunately, this employee was still aggressive and unapologetic of her behavior.

Over the last three days, each team member has asked me the same discovery question as if it was my first time calling in. Each time I’ve called, I’ve requested confirmation that the notes from my last call are in the system which I received confirmation.

I understand when a doctor is out of the office one day a week it may affect response times on the day they get back with their follow up. However, it’s also best practice to ensure customers that their need, especially when medication is involved, is priority.

I’m disappointed in the care I received and would assume I’m not the only person to experience this since I experienced this. Hopefully, management addresses this issue.

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