Verizon — Local services in Southport

I never experienced a worst salesperson then at this store. I have been a Verizon customer for over 3 years. I had a Verizon plan of 2 gigabytes + 450 minutes of talk time for $76 a month. On January 1, I went to the store because my Samsung Galaxy phone had a defected LCD screen and I wanted to find out if I had an option to purchase and inexpensive phone. I spoke with Chris Byrd the sales person at Verizon I explained to him that I can have my Galaxy phone fix for $100 and I wanted to know if I can purchase a new phone for about the same cost. I also specifically told him that I didn't want my monthly plan to change. He introduced me to a Droid phone and told me I can purchase it for $100 upfront  with only a dollar and change increase in my monthly plan. Which meant $77 and change a month , so I agreed.

January 31 , I received my Verizon bill, the bill was for $104. February 1, I went back to the Verizon store to speak to Chris about my bill and he told me he will fix it. February 2, I received an email from Verizon indicating my monthly payment dropped to $77 but my plan changed from 2 gigabytes of data down to one gigabyte.

February 4 , I went back to the Verizon store and spoke with Chris about my data. Once again he told me he will fix it.

February 5 , received another email from Verizon indicating my monthly bill at $92.

February 6, I call Chris at 9:40 a.m. and got his voicemail I asked him to give me a call concerning my bill. At 5:15 p.m. I had not heard from Chris so I call Verizon customer service and spoke to Bre. I explained to her the situation and she told me she will look into it and contact Chris and or a manager.

February 12 , Chris called and told me he made a mistake when he told me he could keep me on my plan 4 $77 a month. He explained that the plan I was on with the 2 gigabyte is no longer offered. He then told me that he can keep me at a 3 gigabytes a month for $83 and 25 cents a month text fees and all included. I told him that would be fine. He told me the change will take effect February 15.

February 15 , I called Chris to tell him that there was no change to the account he told me he was out of town and got delayed and he will make the changes and I will see the change February 16.

February 15 , I called Verizon customer service and spoke with Aleatha to file a complain. She told me that she will forward the information through the system.

February 25 still no change to my account I call Chris to get some answers and he informed me that I will see the change by the end of the billing cycle.

March 6 I call Chris to let him know that my March payment is $115.77, and now he tells me that I should see the change the next billing cycle. He now tells me that he will credit me any amount over $83.25.

April 6 , my April payment is $97.07. I went back to the store to speak with Chris. He now tells me he will put in the system 15% for a military discount and it will bring my monthly payments $83.25. He also called Greg the regional manager to credit my account for $70 to cover the cost over the $83.25. At this point I did not trust anything he was telling me so I wrote down what we spoke about and had him initial the paper.

May 4 , I received my May bill for $90. The so-called 15% military discount reduced my bill by only a few dollars and as of yet I have not seen the $70 credit.

This has been the worst experience ever. I will no longer...

I bought a phone and ipad online (extra 10$ a month but total was 100$) through a promotion. When they came, the phone wouldnt connect to service or port my # over so I took it here. I was told I only paid taxes for the iPad and mistakenly was shipped the phone (which was a lie!) I was then told I had to buy another phone at this specific store from Matt S. (another 100$) and to return the phone I had bought online. Well, a couple days later I get an email saying my phone number had ported over to the phone I bought online, so I took it to a corporate store in Wilmington (off S College) and they were able to activate the phone within minutes with my phone number. Wilmington Verizon then told me that I was wrongfully sold the phone I had bought in the store, that I did pay for the taxes on the original phone AND the iPad, and to return the store bought phone back to Verizon in Southport for a full refund since they just wanted to make money off commission by selling me the phone to begin with. So today, I did that. And instead of apologizing and trying to make it right, the manager of the store proceeded to try and argue with me in front of my 2 children for the first 10-15 min I was there. He did end up apologizing and making things right but it shouldn't have even went this far. Better train your employees to handle things so hardworking people like me do not have to bounce from store to store in another county. People are just so money hungry that they don’t care how it affects the next. I don’t advise anyone to shop at a retailer Verizon. Visit a corporate store! They don’t get paid commission per phone they sell to you, so they aren’t trying to shove sales down your throat or...

We visited the Southport store Oct 4th AND Oct 5th. The 1st day, we visited to buy a charger for my sister’s 7yr old Android she forgot to pack. Oct 4th was not a favorable visit and should be rated a 3 ⭐️. Due to the age of her Android, the cord was no longer sold. The only solution was to upgrade to a newer Android, BUT the sales approach greatly needed improvement!!!! “Jay” assisted my sister. The 1st thing he said was her phone was NOT worth anything and proceeded to sell her a new phone. She picked out a basic phone and Jay began the process of transferring her data and would leave us in the hands of a young trainee numerous times. He had a problem getting her CONTACTS transferred. BUT, the trainee WAS successful while Jay had stepped away. We got back to our rental and sister learned her TEXT messages did not transfer! She was VERY upset. Day 2 (Saturday) we went back and were greeted by “Mike” and “Hunter”.GREAT 5⭐️ service. The store was very busy, but Hunter gave us his total attention. My sister was so upset, she wanted to return the new phone altogether! Her son had advised she look at an IPhone. Right off the bat, Hunter told her she would get a $200.00 trade in for her old phone. This greatly contradicted what Jay had told her!! Hunter started the transfer process AGAIN from that “new” Android to new IPhone. I was so impressed with Hunter’s knowledge, I too, walked out that day with a new IPhone. Hunter is due the recognition for BOTH sales. We were there almost all day, the 2nd day, and he truly earned it!!!!!! For Jay, Customers deserve respect, honest data (no lies), uninterrupted attention and a...