U-Haul Moving & Storage at Hwy 367 — Local services in Spanish Lake

The most ghetto uhaul place Ive ever rented from. Rented here twice, 1st time the Ghetto manager tried to tell us to unhook the trailer ourselves because she didn't want to have to go get the tool and do the work herself when I kept trying to tell her it wouldn't unhook. She is extremely lazy. 2nd time she fraudulently overcharged me $100 first lying and saying it was damaged when I have pics and videos and then saying it was because I didn't clean the mud off the outside of it. Uhaul needs to be clear that the uhaul needs to be taken through a carwash if they are allowed to keep playing technicalities with the cleaning because I was charged $100 for a cleaning fee when I wasnt even told to sweep it out but I did thinking that was cleaning it. These idiots dont even explain anythingto u at this location, its poorly ran and super ghetto DEFINITELY NEVER RENT AT THIS LOCATION & IF U MUST BE AWARE THEY FRAUDULENTLY TAKE EXTRA MONEY.. NOBODY informed us loyal customers that we need to clean the outsidenof the trailer. Then first lied and claimed that the trailer was damaged when i have pictures and videos of it, then she switched it to it had mud on the outside above the tires. I called and the 800 # the man didn't even know the name of the wheel well, he said I was supposed to wash it before returning it to the station and return it the exact same way I rented it- I dont see how when I had it during rainy days. They play around with technicalities and thats not cool especially when ive been a loyal customer to uhaul and have never have been told the outside of the vehicle needs to be washed. Its ridiculous. Then he tried to offer a funky 20 credit for a future rental I AM NEVER RENTING FROM UHUAL EVER AGAIN I want my money back they fraudulently charged me and im letting everybody I know know how they switch the rules whenever they feel like it. I have never had to take the uhaul through a carwash before returning it in the past so whats different now. Yes I paid for...

Starting off my rental everything was nice. The workers were very helpful in helping me choose what I needed to move. When I returned it was a different story. Let me start by saying everyone here was super helpful, except one of the CSA checking vehicles (Shelby). She has the worst attitude and sense of entitlement in a field that demands people skills. She charged us because she read the gas in the vehicle wrong, got an attitude with us for telling her she had it wrong (we did so politely, she was with a customer so we also did not interrupt her we just waited patiently). She snapped on us and after a long day of moving I got into an argument with her in the parking lot over a mistake she refused to even double check... We went inside and talked to other staff and saw that other customers were having similar issues with Shelby. Her assistant manager was extremely helpful in resolving the issue and the rest of the staff really worked overtime to make up for the poor experience she created for many of the customers and that is the only reason I would ever consider going back to this location. 5 stars for them, but Shelbys attitude brings it down...

This place needs lots of improvement. First off it's hot as hell in there: 75 degrees inside with customers sweating profusely while they wait is unacceptable. Secondly the customer service needs work: the customer should be included with the inspection of the truck and at least a 1/4 tank of gas upon arrival. Then explain to your customers proper use of the vehicle (not everyone may know) vs just saying there's your truck and walking off. Lastly, get fully operational equipment: within 5 minutes of driving off the lot my truck shook/jersey and wouldn't drive pass 40. I had to putt putt back to the building. Then the second truck 1/2 worked as well doing the damn thing. I just dealt with it since I was already set back. Overall...