Cookies Brooksville Dispensary — Local services in Spring Hill

I’m a regular at Trulieve down the street, but I decided to check out Cookies in Brooksville after hearing good things. My first visit actually went well — the two young ladies who helped me explained the first-time shopper promos and I spent about $55 at full price, no coupons or in-store deals.

Because I had maxed out my flower limit, they told me I could use my first-time coupon later once my limit reset. Sounded fine, so I made the purchase.

Fast forward to today — completely different vibe. I spoke with the store manager/Neighborhood Liaison, Davin Fucarino, who basically told me the staff “would never” say that and I must have misunderstood. He said I couldn’t use the coupon unless I bought something else and acted like he was “working with me.”

If I had known that from the start, I would’ve waited and used the coupon or just bought somewhere else. Instead, they encouraged the sale, got the sale, and now refuse to honor the promo without me spending more.

I don’t mind buying products, but I do mind being misled. That coupon will just sit there unused, and this will be my last visit to this location.

*Edit, The store was empty with one additional employee when I was present, which can be validated by...

You know I've been to be alot of cookies dispensarys in my life from California to Florida but this new location takes the cake not just for the products but for the customer service I was taken care by Kevin and let me tell you, I have not had a dispensary experience like this one from the moment I walked im i was greeting and checked in so smoothly kevin welcomed me in like I was apart of his family you don't really see that professionalism anymore, especially in retail answered every single one of my 1000 questions and was able to I truly recommend the best product for me. I'm a huge concentrate guy.So it was great to get someone that speaks my language compared to California the service here it's night and day. Can't thank kevin enough will...

Cookies Dispensary Cassidy Davin is the GOAT Walked in not really knowing what I wanted, walked out with exactly what I needed all thanks to Cassidy Davin. From the moment I stepped in, they were on point. Chill energy, super knowledgeable, and didn’t rush me even once. Cassidy broke down the strains like a true pro, asked the right questions, and made sure I left with something that matched my vibe and tolerance. Didn’t try to upsell me either just straight guidance and good convo. You can tell they care more about your experience than just making a sale. Honestly one of the best budtenders I’ve ever dealt with. If you pull up to Cookies, ask for Cassidy. They’ll...