Family Eye Care — Local services in Spring Valley

I wanted to take a moment to provide feedback on my recent visit to your office. As a loyal customer and a member of a larger group of patients who have been coming to your practice for some time, I feel it's important to share my experience in the hope that it can contribute to the improvement of your services.

During my visit today, I encountered a situation that left me feeling disappointed and frustrated. I was met by the office manager, JoAnna, and I must admit that her conduct was far from what I have come to expect from your team. She exhibited rudeness and a lack of professionalism that I found disheartening.

Specifically, JoAnna was dismissive and displayed impolite behavior. She threw my prescription paper onto the counter, which was both surprising and unwelcoming. As a first-time prescription renewal patient, I was seeking clarity on certain medical terminology. When I politely requested her assistance and a more pleasant interaction, her response was far from accommodating.

To my dismay, JoAnna made me wait in the lobby for over 30 minutes without any explanation or assistance, despite my submitting my insurance papers promptly. My initial intention was to purchase new frames and obtain my prescription, but this experience left me feeling undervalued and disrespected.

Given that our entire office relies on your practice for our eye care needs, it is with regret that I must inform you that, as a result of today's encounter, we are seriously considering switching our healthcare provider. This decision is not taken lightly, as we have always appreciated the quality of care provided by your doctors.

I would like to emphasize that I believe your team has the potential to provide exceptional care to its patients. However, it is essential that these recent issues are addressed promptly and effectively to maintain the trust and loyalty of your patients.

I hope this feedback is taken constructively, with the aim of improving your practice and ensuring that future patients do not have to endure the same negative experiences that I did today. I look forward to hearing from you regarding any steps you plan to take to address these concerns.

Thank you for your attention to...

When it comes to healthcare, trust and integrity are non-negotiable. My recent visit to [Family Eye Care] raised serious red flags that cannot go unaddressed.

During my daughter's appointment, we were surprised to find that she was falsely charged for her contacts, despite having insurance coverage that should have taken care of the expenses. What was even more alarming was that this wasn't a one-time oversight but a repeated attempt to charge her, raising concerns about the provider's billing practices.

Upon further investigation, we discovered a troubling pattern of potential fraud within the practice. Former employees, including individuals I once worked with, were reportedly engaged in fraudulent activities, deceiving patients and unlawfully taking their money. This revelation shed light on the shadows of deception that lurked within [Family Eye Care].

While my daughter was able to advocate for herself and avoid the unwarranted charges, the fact that such practices were being attempted is both disappointing and distressing. Patients should never have to question the honesty and ethics of their healthcare provider, and discovering a breach of trust in a place that is meant to prioritize patient well-being is deeply troubling.

Moving forward, it is essential for providers to conduct thorough internal audits, address any fraudulent activities, and implement stringent measures to ensure the protection of patients and their financial well-being. Transparency, honesty, and accountability must be the cornerstones of any healthcare practice to maintain the trust and confidence of their patients.

I urge [Family Eye Care] to take immediate action to rectify these concerning practices, restore faith in their patient community, and ensure that all individuals receive the quality care and respect they deserve. This experience serves as a stark reminder of the importance of vigilance and advocacy in safeguarding one's healthcare rights and...

I love this eye doctor, & everyone else who works with him!! He is really good at taking the time to actually talk with you. He doesn't just rush through an exam. He made sure to explain everything he was saying, to where I could easily understand it. Also, all the questions I asked, he was upfront, honest, & helpful when he answered. He seems very knowledgeable & competent, so I have no problem in trusting my eyes and all things related to my vision, to him. (Also, he is very friendly & energetic, & extremely funny! He had me cracking up! I don't think I've ever had so much fun at an eye doctor's office!!) Plus, I don't remember the girl's name who was getting me all set up with everything before I saw the eye doctor, but she was awesome & super sweet! & Alma, the last person I had the pleasure of interacting with, well.... she's amazing!!! Funny, sweet, & genuinely helpful, that girl had me smiling from ear to ear when I walked out of there! This place is now my new favorite eye doctor's place! (my ONLY eye doctor now, hopefully!) They all definitely go above and beyond!! (*bonus points for playing "Friends" on TV in the waiting room!... which I literally only spent 5 minutes...