I Care Optometry — Local services in Spring Valley

I Care Optometry is THE ONLY optometrist I ever want to go to.! The staff has always been amazing at not only what they do, but each and every employee is caring, understanding, and has a genuinely kind personality.

The only money I had to cough up was 2 years ago for the initial dilation. The first appointment I did basic testing looking for blurs, shakes, dots, colors, and I received a small puff of air that made me a bit teary eyed. After the basic tests I did(which I've now done every 6 months since), I had scheduled my 2nd appointment for the dilation.

When i went to the 2nd appointment and has my eyes dilated for the 1st time ever, they let me know what was happening, going to happen, how it may feel, and how to really react to something I've never thought of as more than a word. I couldn't necessarily see clearly after wards however, the staff not only helped me get around, provided me with protective eye wear, but we're also patient with how indecisive i am, and answered all 10 million questions i'd thought of, plus some. They figure out the details of my prescription, and luckily thought ahead of me when it came to my frame, because we'd already selected it before dilation. I had tried on practically each and every frame in sight!

I laughed at a few that I definitely couldn't pull off, next I constantly switched between the types of frames I did like, and then went even further to trying on every color of the frame style I liked at least 3 - 5 times each at least. They made sure absolutely everything about my glasses had been comfortable and exactly to my preference.

The only time I had been rushed, was as a walk-in patient, and that's quite an awesome thing anywhere your expecting some kind of wait time. They answered each question knowledgeably and even went to the extent of simplifying anything I didn't necessarily understand. Each employee is very patient, knowledgeable, and still managed to make me feel important (even as someone who'd changed my mind about the frames i preferred at least 7 times plus once more before the lenses were fitted to the last frame I thought I wanted.)

Last year i had received the wood textured frame for my prescription glasses. I've never seen that anywhere else, unless other optometrists have kept the unique style from me! Lol! However they had been stolen 3 or 4 months after and enjoyed by someone who probably never figured out they were prescription and were to help me see! A year flew by and i kept a blurry eye on the date i could receive my new pair completely for free! I finally have my new pair of glasses on as i write this even! I never want to take them off to risk the chance of losing them ever again.! Lol!

They are comfortable, completely adorable, and when anyone even brings them up I jump to telling them about where I got them, and how easy I Care Optometry makes it to...

Dr. Hsueh is an excellent optometrist! She is very thorough and detail oriented. The young person at my Ophthalmologist, Shepherd Eye Clinic, who did my eye testing was not thorough and took a short cut and said I had 20/20 vision with my glasses even though I told her twice that my right eye had deteriorated over 2 years and I was seeing double in the horizontal axis. So when I called I Care Optometry they fit me right in and Dr. Karen Hsueh did a thorough examination. The right eye had deteriorated twice as much and also slightly in my left eye. She gave me a new eye prescription and I can now see perfectly. I don't need to squint anymore when watching TV or driving. She also treated me for my dry eyes. I am a retired Neurologist so I was really glad to return to Dr. Hsueh after 9 years. She is the optometrist for my wife and teenage daughter. I highly recommend...

I 'd been a patient at this place for over 10 years. Recently I needed to get new glasses but I couldn't get an appointment because they were closed for covid B.S. Once they re-opened I couldn't get an appointment because I can't wear a mask for medical reasons which under the governor's mandate I'm except from wearing one. This so-called doctor doesn't care thinking she has more authority than the governor.

I called to get a copy of my prescription which they gave me but they wrote expired on it and didn't bother to tell me I can't get new glasses because they wrote expired on it. When I called back to ask them why they didn't tell me that. The rude person's response was, "if you don't like it, you don't have to come here" and then hung up on me.

Thousands of years of human evolution and decency gone...