Houston Ghost Tour — Local services in Spring

Called again today as I have not received a response. Of course I got voicemail again. I used their contact us form and indicated I wanted a phone call back so we will see if that happens. From the original review, some manager responded with some crackpot response. I will post this response for your review and to show how crooked they are. First, I am very articulate when leaving messages so people can understand and return information. Second, I provided my booking number in the message...... they have that on file WITH your phone number, so they could have looked it up and called. Third, they said the tour was cancelled because of events blocking the tour routes and events preventing guides from getting to the area to conduct the tour. Well we were in the area ALL day, driving around and visiting shops and NEVER encountered any detours or cancellations. Our tour was for a Saturday and Sunday was Easter. That is the only thing I see that MIGHT have cancelled the tour. But it's not like it sprung up "oh tomorrow is easter". Plan accordingly.

I will move forward with contacting the BBB if no acceptable action is completed. As stated in original review..... if tour is rescheduled, how do I know this will not happen again and they do not offer refunds.

Origional review Posted April 22nd -I have to give it a one star as there is not an option for zero stars. First off I cannot rate the tour as it was cancelled hours before the scheduled time. No reason as to the cancellation. Their website says rain or shine, absolutely no refunds, contact them to reschedule. I tried calling to see if other tours were available under their umbrella name as this was our Anniversary weekend and this is what we wanted to do. Website said phone answered up to 7pm, after that they are not available (called around 3) left message. No response, 2 days later still no response. Even if we do reschedule, are THEY going to cancel AGAIN with no reason? I dont get it, it's ok for them to cancel but if those of us that paid for the tour..... we cant cancel and get our money back. It's a scam.... don't waste your...

So my family is a bit twisted, and decided to go on the Old Town Spring tour for the witching hours of Mother’s Day morning. 12am start time. I am sooo glad we did. Our guides were Morticia, and BellaDonna. It was UNBELIEVEABLE! Morticia is a walking history book of old town spring, and BellaDonna compliments the guide in a perfect way by walking behind everyone, and answering questions here and there about the paranormal. Morticia really paints mental pictures of how Old Town Spring once was, and all of the tragic events that have occurred in such a small concentrated area of Texas. We had numerous events throughout our tour, and numerous photos of paranormal events throughout the night. They are both SO knowledgeable about paranormal research, and will debunk incidents that are explainable bringing even more validity to events that occur while on tour. I grew up here in the Houston area, and have been to Old Town spring tons of times to shop. Prior to the tour, I truly thought that I knew everything about the area, and did not have high hopes of learning much, but boy I was wrong. I must say that this tour has changed the way I look at Old Town Spring. The midnight tour really kicks in the spooky vibe even more because everyone around the area is already sleeping, and it is quiet enough to hear those bumps in the night. We had a group of six with us, and every last person left with an experience, or ten. We snapped several unexplained photos, had the hair on our neck and arms stand on end, and even had instances of someone or something tapping some of us on the shoulder, and back area. It was unbelieveable! If you have not already tried the tour, I would HIGHLY recommend doing so. We did the rated R tour, which was so good. Morticia, and BellaDonna really made us feel like we were family from the start, and at the same time provided a once in a lifetime experience that we will be talking about forever. Excellent...

We did the 9:30pm Spring ghost tour and ehhhhhh. I wouldn’t recommend. The stories were cool but for sure could have been told in a better way. You have to be good at telling stories In order to be a ghost tour operator—Our guide wasn’t great. I was expecting good transitions from story to story, costuming from the guide, a microphone etc. She would talk and stop at what sounded like the middle of the story and/sentence and we expected her to continue—but in fact she was done. She also wasn’t great at gathering us all together each time we stopped—she started talking before we had all made it to the stop. We only had a small group of 10 due to covid, but was told that groups are usually 20-25 people. I have NO IDEA how they possibly could hear the guide with that many people. She was so quiet, and we often had to get in really close in order to hear her. We saw another group that was on a tour—and she had a portable microphone—much better idea. I also would expect costuming from the tour guide, as well as a flashlight to help us follow possibly?! Most other tours we’ve been on had pictures or props. I think an iPad to show previous pictures of what the town looked like, videos or pictures of the entities/ghosts that have been seen in the area, sound effects, etc. really would have made this tour 10x better. Overall I got some cool photos of the buildings but I could have done that without...