Trilogy Brew — Restaurant in Texas

More like Trilogy of disappointment. First time visit and had an absolutely disappointing experience, waiting over 30 minutes for basic coffee drinks. Based on our group consensus, the drinks were overpriced for lackluster taste and consistencies. This coffee shop is located in historical downtown Old Town Spring and I was looking forward to trying their coffee, especially on a quiet Sunday. The building itself has a rich history, updated and it looks like this would be a good experience. Unfortunately that part didn't come to fruition.

Here were the 3 main issues:

1. There was only one person working. Understandably she was doing the best that she could, but, the issue was that she didn't manage her time well. She kept taking new orders/payments from customers as they walked up to the counter, but, never actually proceeded to make the drinks. And when she did sporadically proceed to make the orders, they were in disorder, so people that came last were served their orders first.
2. The drinks qualities were underwhelming. They lacked in taste and made in a hurried fashion, resulting in poor/random textures. In my opinion, I got $1 drinks, but, paid about $8 for each.
3. The wait time was the worst. It was literally over 30 minutes to get the order served. And on top of that, when I asked about the order status, I felt that it irritated her that I was even asking . I remained calm but inside, I was irritated because I saw her making hand drinks to other people that were behind me in line... Overall, I can't recommend Trilogy Brewing because it's was very disappointing. Based on failure to meet just the basic criteria, I give this place the big thumbs down. It was evident that basic process of orders (in order) and staff management is lax. Waiting for over a half an hour for a mediocre, overpriced drink...

I initially heard of this brewery while watching YouTube videos about places to visit around Houston and decided to stop in while exploring. It's a historic building that has been redecorated to be a hip coffee shop, brewery, and CBD shop. The seating is small and intimate and it's a stage for live music but is definitely the kind of place you'd study and drink coffee at all day with the comfortable seating and accessible power outlets. It was initially quiet when I arrived, which was nice for it being Sunday and the day of the Super Bowl. I came in a group of five and we ordered four of the blended drinks and one iced latte. Unfortunately, two drinks were finished after about five minutes of waiting, then another party of multiple people arrived and it was over 25 minutes until we received the other three drinks. We watched the party that arrived after us all receive their drinks while waiting. We had been there so long that the dining area had become busier and there was a long line. We were sitting at a table near the counter, so we had view of the staff/cashier. After 20 minutes, we asked where the three remaining drinks were and told that they were working on them. Two more drinks were brought out and we were still missing one. After another 5-10 minutes, I decided to go up to the counter and ask where our final drink was since my group wanted to visit the other tourist shops. I was told that there was only a single barista, they were short staffed, and that if I would like to apply, they are hiring. From the time we arrived to receiving our last drink, it had been...

Stopped by today, not a fan of fancy coffee houses, thought I would give it a chance. Asked for a drip coffee, “I forgot to make it.” So she talked me into an $8.00 Nitro. Started pouring it, tap ran out 20% into the pour. Asked if I still wanted it?? I said no. Then switched me to a cold brew, which I noticed was $6.00. I thought I would give her a chance to say she would refund the $2.00 when I asked if the price was the same, which I knew it wasn’t. She proceeded to say “no they are about the same price, “ as if she was doing me a favor. I thought hmm. It then took her 15 minutes to make my drink in between taking more orders and chatting with her co-workers. The $2 was no big deal, but at that point my “quick” coffee stop became anything but that. I then pointed out to her that the drink I originally ordered was 8 and this one was 6, and I would like my card credited, but she did not know how to do that, so she gave me $2 cash which was fine. I write this mainly as I am tired of poor service being rewarded, and No one calling them on it. I will no longer give an electronic tip prior to receiving the service I am tipping for. You may think I am old and crotchety, but not the case, as I now prepare to write a glowing review of JAX burgers,...