Petco — Local services in Springfield Township

Normally we go to Waterstone for our pet's services. However, they have been without a groomer for a few months. We have 3 dogs covered by Petco's insurance and rewards system. Last month, we took our dog, Shooter, to this location for grooming. Due to our not pre checking in early, the groomer stated we were late and refused service. We complained to management who then rebooked us. Then today we took the other 2 dogs to be groomed as our new puppy had to have her 2nd set of vaccines. I called Petco to verify if this would suffice for her grooming and they verified it was and booked her. Due to Vetco's vaccination schedule and package, our 3.5 month old puppy had not received her rabies. The groomer here stated he wouldn't take her because she didn't have the rabies vaccine. I alerted him to the vetcos vaccine schedule so then he stated she didn't receive her distemper so he still refused her. I proceeded to request the manager, again. This time she refused to be accomodating. She stated Petcos policy is not to groom any dog without it's rabies, despite their veterinarians not giving it to them till they are a year old. I then asked her for the District Manager's contact information and she refused. I requested she take my information and she refused. I requested corporate's information and she stated "we do not carry that information in the store. You gave to Google it". I told her that's unprofessional and not helpful and she hung up on me. I've never had any issues at Water stone. This location has filthy employees with poor hygiene and even worse manners. I understand that area has a lack of education but a company this size should train Managers to be professionals. I would like someone...

I only gave two stars for the cashier that assisted me when I first came in the store (She should get 5 stars. And I apologize for not getting her name.) If it wasn't for her I would have given my experience today negative stars. Stephanie Tomczdwski, cashier made a slick comment to another colleague about me as I walked away. When I told her it was rude to make comments about customers when they are around and next time she needed to go in a private place; she looked up at me since she was looking down the entire time and said "okay." From there the conversation went left. She didn't apologize for making the comment and said that she would have made the comment to any customer. My response was that you didn't make the comment to me, you made it behind my back and didn't mean for me to hear. As I continued to talk she walked away and started working on something else. When I told her that was rude She asked if I ever heard of multi tasking and told me she had other things to do and she could listen at the same time. By now, you see where this is going...no where. Well words continued back and forth. Her colleague asked for us to stop but Stephanie kept running off at the mouth and I engaged back. The funny thing about all of this is that the cashier who went and got my item volunteered to go get it and had no problem with getting it. But for some reason Stephanie did. The store wasn't busy. One or two other customers were in the store at best. So they weren't even busy. So much for good...

They Jaked my dog up, I always get him cut really low, and instead of admitting you can't or not comfortable, you tell me he has some, hair loss and get blood work done mind you I just bathed and comb and brushed him a week before no issues, when I go in a bit early I see them finishing up, and the large dark head girl was sitting there I said this is not the best cut he got from this place, she say she not finished yet and get up and go to the back to tell, and come out with that story, I didn't argue or make a sense, this is my third time getting my grooming here (I just moved to the area) my first experience was my only good one and the young lady that's was patient with him(his two), give good tips, I never saw her again and it's been rudeness unprofessional and he came out nicked up and scratching. 2/3 is my limit I'll go...