Bank of America (with Drive-thru ATM) — Local services in Springfield

So disappointed , after over 3 weeks of not getting my new card after it was compromised, I was told at week 2 just give it a few more days. I can't wait longer I need a physical card in hand. Last weekend I had to take a trip out of town and becuase i didn't have my physical card I couldn't check into my room. Now next week I'm going on another trip and now I have to wait up to another two weeks. I told them I need it sooner and she said we can expedite it for 15 dollars. After I've waited over three weeks and I have to pay extra to get my card in a timely manner. It's company policy the fee cannot be waived. I get it if it was the first replacement card, but it's not my fault I didn't get it in the mail. It's hard to use cash these days. So upsetting I will be changing my bank account as soon as possible. As this isn't the first time my replacement didn't come in the mail. I shouldn't have to wait 5 weeks...

Hey! My name is Kimia, today I had a pleasure of interacting with Nehal Kamel, and I must say, the experience was nothing short of exceptional. Nehal not only corrected the information in my account swiftly but also went above and beyond to ensure I was equipped with all the necessary information. From the moment I approached Nehal with my account concerns, I was greeted with warmth and professionalism. Not only did Nehal efficiently rectify the errors in my account, but she also took the time to provide me with valuable insights and guidance regarding various banking services. I would highly recommend Nehal's services to anyone seeking assistance with their banking needs. Thank you, Nehal, for your outstanding support and...

Came in at 3:25 to see a notary after trying to make an appointment online and finding you can no longer make online appointments at this location and calling with no answer only to be told they couldn’t see me until tomorrow. I live 45 min away and their website states you don’t even HAVE to have an appointment. Also the teller (didn’t get name but she was the young African American lady) had quite a bit of snark when talking to me. I was completely polite, so I don’t know what her deal was? Seriously lacking customer service and I can see why they have less than 2 stars. Would not recommend, make the short drive across town to the one on Campbell. Never had a bad...