Franconia-Springfield — Local services in Springfield

I got off the vre and went to the refill station to put more money in my smart trip card. A older gentleman with a afro approached me and said something I didn't hear as I turned to him he's in my face saying touch the button before you lose it. Now the only reason I hadn't touched the card was because of him approaching me and saying something I didn't understand. I then touched my card ants he gets agitated with me saying you did it to fast. I turned to him and said this is what Ive done before. He then tells me well if it doesn't work don't come to me for help and turns around and walks away. I don't need this type of ignorance early in the morning. I never asked for help and usually refill my card on the internet, because of a former employee not willing to get up and help me with my initial card purchase. What happened to customer service? Or just doing your job, I mean I have a hand in your paycheck I spend money for a service not attitude and smart comments! Metro may want to invest in customer training for all employees because something is lacking and employees should not be talking down or at passengers. This is a reflection of the company and as such I...

This morning, I had to pick up my husband at the Springfield Metro Station. I mistakenly entered the parking building since I was unfamiliar with the area. There was only one way to enter, I was not able to make a U turn or backing up because there was a car behind me. Only choice I had was to enter the parking building to avoid blocking the entrance. I did not stop or park. I just drove through the exit. No person at the exit booth to explain what happened. I had to talk through the intercom. I was told to pay full price $8.95 to get out of the parking building whatsoever. I was so frustrated! What an unreasonable parking service they provide for...

I purchased a day pass on my phone and attempted to use tap to pay, which did not work despite multiple attempts and following the instructions exactly as they were written on the page that says how to use it. I attempted to speak to the agent at the gate, but he was very rude and simply said ”tap your card” to me three times in a stern voice, despite that clearly not working.

I ended up having to buy a physical card and spend twice as much money for all day access that should've only cost 13 dollars. And the customer support agent on the phone was also very rude and seemed irritated at the idea of even helping me. Next time,...