GameStop — Local services in Springfield

I used to have great service through all store locations in town. It's been sliding throughout the years. I pre-ordered Zelda: Tears of the Kingdom and the Link Amiibo months ago and paid in full. Never received a call for either of them when they finally released. Luckily, I made it up there to grab the game but forgot I had pre-ordered the Amiibo a couple of days after release. Went back the next day to grab the Amiibo and they said they didn't have one at any Springfield location. Normally, I wouldn't hold policy against a company but I definitely received no call when they came in and no call before they sold my PAID IN FULL Amiibo a couple of days after it came in. The explanation I got was that the attending employee "didn't make the phone calls." I spend quite a bit of money through GameStop, as they were my primary. They're nowy last resort and I'll just start buying elsewhere online 🤷‍♂️ they were more than willing to help me with my refund though, so it could've been...

The worst customer service experience I’ve had in a really long time. The assistant manager named Austin was completely unprofessional. They made the mistake of not adding in my game pro rewards and when I called him out on it, he insisted that I shouldn’t be upset about them keeping my 10 dollar reward. I earned that reward. Then he tried to excuse his poor behavior by saying I should be nicer because he’s had a bad day…completely not understanding that he escalated the situation by not trying or wanting to fix the mistake that was made on his store’s behalf. I was met with nothing but the poorest of the poor attitude from the moment he was asked to assist with the situation by another employee who was very professional and actually tried and did remedy the situation. He should be stripped of his job title and fired while she should take his spot. Who cares if you know about being an assistant manager when you don’t have a clue about exceptional...

It has been a very long time since I have come into GameStop. The last time I went in there I went to buy a used ps4. I called the store asking if they had a 1tb available. The lady that answered was rude. I have fairly thick skin but she was beyond rude. Who cares. I just wanted my PS4. So she said hold on she was going to see what they had. Minutes turned into more minutes. So while on the phone I drove to gamestop. I walked in and there she was. Just sitting there. Well, that kind of ticked me off but no biggie. I got the PS4 and headed home. I was super excited to start playing the new cod. Popped in the disk. Got into the game AND!!! The game crashed. Well that’s odd. Started it again and the PS4 decided to start making a screeching noice and then literally just quit. So, of course I returned the piece of junk and went to Walmart and...