Holman Jewelers — Local services in Springfield

I have been going to this jewelry store since I was a kid. My parents also shopped there and I have continued going there. They have done repair work and resizing for me and it’s all been perfect.

My father had recently passed and I took his watch in there to have a couple links removed so that I could wear it. The man helping me noticed that the back had been engraved with a company name and dates of employment (it was dads retirement watch) and he said they provide the watches for the company my dad worked for. I let him know my dad had recently passed away and I wanted to be able to wear his watch that I felt ready to wear it. When he was finished removing the links, I asked him what the charge was, and he said no charge. It was the kindest thing. And I haven’t forgotten it and still think about that small but so...

Recently, I went in to see about getting a diamond reset . The man behind the counter and I spoke for a minute, and then he went over to the computer and started looking g things up. The whole time he was searching, he sat there huffing like it was an inconvenience to him. After a few minutes, he over to continue talking to me. As he explained what he could do to rework my diamond, he said, " Well, if you are freaking out over $1500.00, then you probably don't want to do this." I had never said a word other than okay. I'm not sure how he came to the conclusion that I was freaking out over the amount, but I will never...

I lost a small diamond on my wedding band. I got an estimate from a big box chain that told me there were all sorts of problems with the ring and gave me a ridiculous price to fix it. I went to Holman Jewelers and they were completely honest, charged me only for the repair that needed to be done, were a 1/3 of the cost quoted to me by the large chain, and had it done ahead of schedule. I won't go anywhere else...